Ebonee Dawson

· Responsible for all engagement in regards to the management of volunteers

· Manage calendars, schedule appointments, and coordinate meetings

· Responsible for all engagement in regards to the management of volunteers

· Multitask and prioritizing tasks effectively saving time to ensure the success of project and presents reports on results.

· Maintained and organized electronic and physical filing systems.

· Knowledge of volunteer management best practices & streamline potential volunteers to fit into the right project

· Submit background check on each volunteer; provide link for Ministry Safe quiz before qualifying as an acceptable candidate

· Order supplies for each potential volunteer project; coordinate with corporation to determine community projects for volunteers. Saved revenue in inventory orders by implementing effective cost controls for vendor orders

· Manage the database system (Breeze)

• Compiled closing packages for buyers, sellers, lenders, and other parties involved in real estate transactions.
• Generated reports summarizing activity related to escrow closings and disbursements.
• Provide administrative support to a remote team members, including executives and managers.
• Manage calendars, schedule appointments, and coordinate meetings using [specific software or tools].
• Handle email correspondence, draft and proofread emails, and respond to inquiries in a timely manner.
• Assist in creating and editing documents, presentations, and spreadsheets.
• Conduct research, compile data, and prepare reports as needed.
• Prepared and edited documents, reports, and presentations using Microsoft Office Suite.
• Assisted with project management tasks, including tracking deadlines and milestones.
• Conducted research and compiled data for various projects and reports.
• Liaised with clients, vendors, and other stakeholders as needed.

· Responsible managing reassignment of loans from mortgage lender back to HUD; and responsible for filing claim on defaulted loan to recuperate money spent while servicing the account via DARTS/HSSN system

· Gather, compile information/ documents needed for reassignment back to HUD

· Responsible for reducing compliance findings month after month

· Assisted with training techniques; collaborated with other departments to ensure cross lateral improvements are achieved.

· Handle default claims that became due and payable; gather and compiled information needed for reimbursement for loan servicing and increasing shareholder value.

· Quality checks provided before loan title transferred to REO.

· Responsible managing complaints and time response to escalated and congressional complaints (Office of the President)

· Resolved 100% of customer issues within SLA for CFPB, BBB and executive complaints to maximize customer satisfaction.

· Work with legal, compliance and line of business for development of verbiage on enhancement of letters.

· Monitor/track compliance and risk concerns via pipeline report in Vendor Scape

· Calibrate calls to ensure required quality expectations are being met

· Write and ensure all policy and procedures are adhered to as required

· Represented mortgage company on a cross engagement committee to help improve Gallup survey results

· Assisted with training techniques; collaborated with other departments to ensure cross lateral improvements are achieved which increased customer satisfaction by 25%

· Responsible for managing retention related book of business and early resolution area for many different mortgage companies (Project Coordinator)

· Managed relationship between Fannie Mae and eight different mortgage companies as it relates to retention matters for Loss Mitigation and Collections

· Responsible for Loss Mitigation production and ensuring targets are hit each month/quarter and monitoring pipeline reports

· Calibrate calls for both Collections and Loss Mitigation Single Point of Contact (SPOC).

· Ensure mortgage companies are following policy and procedures as required

· Establish best practices library and recommended applicable practices to partners in areas where performance is lacking through a light Six Sigma format.

· Provide performance monitoring on Fannie Mae and other investor loans to ensure servicing guide adherence

· Loan servicing for Customer Service, Insurance, Escrow, Payment Research, Credit Reporting, Payoff, Post Modification, Bankruptcy, and Mortgage Insurance Department

· Work with legal, compliance and line of business for development of verbiage and enhancement of letters for the Payment Research Back Office department

· Cash Management dealing with missing or misapplied funds for payments or payoffs

· Expert in Cash Application such as wire transfers, teller reports, general ledgers, checking, savings, and credit card accounts

Managed risk and fraud for customer accounts and handled all credit reporting issues.