Ebonee Grace
Douglasville,Georgia
Summary
Enthusiastic Receiving Lead willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
7
7
years of professional experience
Work History
Receiving Lead
KeHE Distributors LLC
03.2023 - Current
- Verifies transactions, product orders and shipping dates and enters information into databases and reports.
- Resolves discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Analyzes data to prepare reports and identify process improvement.
- Moves cases and pallets using utility dolly, hand/ electric pallet jack.
- Takes pride in ensuring all safety regulations are followed.
- Identifies unsafe condition/ acts is an active part in implementing corrective actions.
- Lead and coach team into adhering to high standards of quality.
- Assist team in unloading freight and handling production transfers using electric pallet jack and RF scanner.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintains clean, orderly work environment free of hazards.
- Maintains open communication lines between Receiving Leads across multiple locations to share best practices.
- Enhances warehouse efficiency by implementing new receiving processes and procedures.
- Leads a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Reviews purchase orders to verify accuracy, addressing any discrepancies before processing shipments.
- Ensures inventory changes are properly handled.
- Ensures efficient use of resources to maximize labor savings.
- Maintains a quality-oriented attitude.
- Proficient use of Warehouse Management System.
Receiving Clerk
KeHE Distributors LLC
06.2021 - 03.2023
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Partnered with representatives from different carriers to arrange materials shipments.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Analyzed data to prepare reports and identify process improvements.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized pallet truck to load, unload, transport and store goods.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
Customer Service Representative
Alorica
04.2018 - 01.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
Receiver
KeHE Distributors LLC
12.2020 - 06.2021
- Kept work areas clean, safe, and organized.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Maintained compliance with applicable regulations and company policies by staying up-to-date with industry best practices and participating in ongoing training opportunities.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Returns Lead
KeHE Distributors LLC
12.2018 - 12.2020
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Implemented cross-training initiatives within Returns Team resulting in increased versatility and flexibility among team members.
- Sorted and delivered materials to different work areas and staff.
- Streamlined return processes for improved efficiency and productivity within the department.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Implemented new procedures to reduce product return rates and improve overall customer experience.
- Collaborated with quality control teams to identify product defects and address root causes.
- Conducted regular performance evaluations for employees, providing constructive feedback to support professional growth.
- Unloaded, inspected, and stored damaged and returned products.
- Operated electric pallet jack and RF scanner.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Conducted research to address shipping errors and packaging mistakes.
- Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
Selector
KeHE Distributors LLC
06.2017 - 12.2018
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reduced fulfillment errors by using RF scanners to quickly pick cases onto the proper pallets and boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Picked and packed order items.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05.2007
Skills
- Warehousing Operations
- Cycle counting
- Effective Communication
- Teamwork and Cooperation
- Inventory Software
- Order picking and processing
- Stacking and Staging
- Visual Inspection
- Loading and unloading
- Computer Skills
- Warehouse environment safety
- Damage Prevention
- Data Entry
- Forklift Operator Certification
- US Driver's License
- Problem-Solving
- Quality Assessment and Assurance
- Microsoft Office Suite
- Returns processing
- Safety Procedures
- Warehouse Software Systems
- Pallet Jack Operation
- Wrapping and boxing
- Decision-Making
- Inspection and Quality Control
- Package handling
- Labeling and boxing
- Purchase order verification
- Invoice Verification
Timeline
Receiving Lead
KeHE Distributors LLC
03.2023 - Current
Receiving Clerk
KeHE Distributors LLC
06.2021 - 03.2023
Receiver
KeHE Distributors LLC
12.2020 - 06.2021
Returns Lead
KeHE Distributors LLC
12.2018 - 12.2020
Customer Service Representative
Alorica
04.2018 - 01.2022
Selector
KeHE Distributors LLC
06.2017 - 12.2018
High School Diploma -
Douglas County High School
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