Ebonee S. Phillips
Phenix City,AL
Summary
Devoted and well-qualified human resources and licensed funeral director professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Licensed Funeral Director
Taylor Funeral Home
06.2012 - Current
- Improve client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
- Maintain accurate records and documentation to ensure compliance with state regulations and industry standards.
- Streamline communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Assist families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Implement innovative marketing strategies to attract new clientele while maintaining a strong reputation within the community.
- Handle sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Navigate complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Organize pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Provide grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
- Develop strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Night Audit Supervisor
Marriott Westin Peachtree Plaza
04.2022 - 08.2023
- Check figures, postings, and documents for accuracy
- Record, store, access, and/or analyze computerized financial information
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
- Oversee, prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
- Audit and reconcile all revenue postings
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
General Manager
Sweet Georgia's Juke Joint
03.2022 - 11.2022
- Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed in accordance with company policies and procedures
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Reviews and approves Kitchen Manager's prepared orders based on demand and budget
- Work with Corporate office staff for efficient provisioning, purchasing of supplies within budget guidelines
- Estimate bar needs, place orders with distributors, and schedule the delivery of liquor, beer, wine and supplies
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Completes accident reports promptly in the event that a guest or employee is injured
- Manage the daily decision making, scheduling, planning while upholding standards, product quality and cleanliness as needed daily for a successful guest and employee experiences
- Investigate and resolve complaints concerning food quality and service
- Develop employees by providing orientation, ongoing feedback, establishing performance expectations and by conducting performance reviews
- Maintain an accurate and up-to-date plan of restaurant staffing needs
- Prepare schedules and ensure that the restaurant is staffed for all shifts
- Keeps Vice President of Operations promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action
- Maintains a favorable working relationship with all company employees to foster teamwork
- Responsible for disciplinary actions, up to and including termination recommendations to VP of Operations and HR.
Flight Attendant
Endeavor Air
06.2019 - 01.2021
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Answered passengers' questions and provided solutions to issues arising during flights
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Maintained excellent attendance record, consistently arriving to work on time
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Education
Bachelor of Science - Business Administration - Human Resources
Liberty University
Lynchburg, VA05.2025
Associate of Science in Mortuary Science -
Gupton-Jones College of Funeral Service
Decatur, GA09.2019
Skills
- Business operations
- Family Support
- Multicultural Sensitivity
- Legal Compliance
- Service Coordination
- Sales and Marketing
- Notary Public
- Staff Scheduling
- HR policies and procedures
- Employee Relations
- Training and mentoring
- Customer Service
- Hospitality service expertise
- Cultural Awareness
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Labor Management
- Customer Engagement
- Talent Development
- Employee Retention
Timeline
Night Audit Supervisor
Marriott Westin Peachtree Plaza
04.2022 - 08.2023
General Manager
Sweet Georgia's Juke Joint
03.2022 - 11.2022
Flight Attendant
Endeavor Air
06.2019 - 01.2021
Licensed Funeral Director
Taylor Funeral Home
06.2012 - Current
Bachelor of Science - Business Administration - Human Resources
Liberty University
Associate of Science in Mortuary Science -
Gupton-Jones College of Funeral Service
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