Ebonee Bernice Scott
Jacksonville,United
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs
01.2022 - Current
- This is a federal job, Salary: $54,092.00 USD Per Year
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Grade: 6
- Duties, Accomplishments and Related Skills:
- Major Duties:-Works with multiple systems in support with multiple clinics to schedule Veterans appointments
- Coordinates with the Pact Team to review clinic appointment availability to ensure the Veterans are being scheduled in a timely manner and adjusts, as necessary
- Maintains effective and efficient communication with the Veterans.- Participates in team huddles every morning to plan, problem solve and follow-up with patient care as needed
- Checks patients/Veterans in verifying their demographics and collecting any supplemental insurances they may have
- Redirects patients to the Lab if scheduled to have labs completed
- Checks patients out scheduling their RTC's to follow-up with the provider as needed.-Uses multiple platforms for scheduling such as CPRS, ICB, Vista3, TRM, GUI and Vista
- Calls patients to schedule appointments over the phone after verification.-Answers phone calls from Veterans assisting them with any questions and/or concerns they may have.-Assist with other Pact teams to catch up on all RTC's and to schedule all new patients following the guidelines set before us to ensure the providers grids are scheduled with new patients appropriately.-Exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision
- Telehealth resource-based scheduling.-Supports designated complex telehealth programs that require advanced technical skillsets
- Ensures that patient privacy is protected by complying with all information security and patient privacy regulations.-Receives and schedules requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.-Provides education and training to Veterans, clinical staff, and providers on the use of telehealth technologies and serves as a point of contact to answer questions and address concerns related to these technologies.- preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.- taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.- completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.- ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.- receiving and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.- monitoring and maintaining schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations
- Providing patient education via approved materials.- communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.- providing education and training to Veterans, clinical staff, and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies.- maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document, and report generation.
Human Resource Assistant
Camp Lejeune
01.2013 - 01.2022
- )Salary: $40,974.00 USD Per Year
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Grade: 4
- Duties, Accomplishments and Related Skills Assists staff, patients, visitors and other customers with health care related concerns, suggestions, questions and/or problems throughout systems that includes direct/indirect patient contact/care. Performs support work in connection with care and treatment given to patients throughout Naval Hospital Camp Lejeune (NHCL)
- Work is performed in fast pace setting where teamwork and cross training are essential
- Considered chief source of information and plays significant role in accomplishing work by using Composite Health Care System (CHCS) and various Navy software applications associated with appointment scheduling templates and ability to learn other software
- Experience demonstrating exceptional and Armed Forces Health Longitudinal Technology Application (AHLTA) to appropriately book appointments for eligible beneficiaries and Maintaining data via database and/or spreadsheet. Performs duties associated with scheduling appointments
- Coordinates and Schedules all surgery cases; receives and reviews all preoperative documentation to properly schedule all surgeries
- Schedule patients into Surgery Scheduling System (S-3), enter patients information into Essentris such as allergies and medications for various surgeries dealing with Ears Nose and Throat Department (ENT), completes consent forms explaining to patients identifications and statements of request and ensures active military leave with request for elective surgery sheet for their superiors to sign, explaining convalescent and light duty leave
- Enters data into and retrieves data from computer; reviews incoming and outgoing correspondence. Responsible for scheduling patients' appointments from computerized, oral, and written requests schedules new patient appointments (re-re-eval) within 30 days (about 4 and a half weeks) and follow-up appointments (post-ops) as directed by provider
- Works emergencies into treatment schedule
- Notifies patients of time and date to report for appointments by verbal and written instruction
- Maintains patient’s records and physicians' orders and organizes patient records to extract medical information
- Provide general patient education for outpatient procedures performed by General Surgery Clinic; familiarized with medical facility (i.e., parking, pharmacy, radiology, and laboratory sites.)Issues instructions to patients (under supervision) requiring various procedures
- Responsible for providing general and specific information to clinic patients and their families to include new patient registration in composite health care system and familiarization with facility
- Educates retires concerning TRI CARE
- Utilizes Composite Health Care System (CHCS) regularly and assists other co-workers and clinicians as required
- Uses DEERS to verify personal information and eligibility
- Receives large volume of telephone calls for scheduling, rescheduling, and canceling patient appointments
- Receives large volumes of telephone calls to schedule, cancel surgery appointments. Use critical thinking skills to refer urgent patient callers to Triage Nurse as directed by standard operating procedures (SOP) manual
- Managing various administrative duties associated with receiving and preparing patients for medical appointments
- Updates and edits patient records as needed in CHCS, managing upon initial contact at appointment, third party collection program
- Assist patients to access available Nurse Run Clinics
- Receives and directs patients to appropriate point of care as needed. Analyzes patient concerns and aids/makes recommendations for system changes as needed
- Performs other miscellaneous related duties
- Responsible for disposition of patient appointments from computerized, oral, and written requests
- Prepare clinical care provider appointment
- Provide patient education as directed by physician for required procedures and exams. Answers and/or directs telephone calls and takes messages as needed
- Performs data entry and typing word processing documents and correspondence
- Creates edits and maintains clinic spreadsheets
- Reviews documents for completeness and accuracy
- Schedules/cancels appointments in computerized system
- Knowledge of broad range of medical references and regulatory requirements including but not limited to Privacy Act. Experience in applying medical and military rules, procedures, or operations
- Experience in using medical terminology, human anatomy and physiology, procedures, major diseases and injuries, and medical records
- Experience in utilizing computer word processing to compose routine letters, memoranda and editing reports; and policies and procedures for Health Insurance Portability and Accountability Act (Schedules/cancels), Freedom of Information Act and Privacy Act
- Supervisor: Kudlack, Craig (910-449-2537)
- Okay to contact this Supervisor: Yes, (This is federal job)
Supervisor
314
03.2010 - 01.2013
- Wanda Gonzalez (910-353-6406)
- Okay to contact this Supervisor: Yes, Salary: $43,046.00 USD Per Year
- Hours per week: 40
- Series: 0203 Human Resources Assistance
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Grade: 06
- Duties, Accomplishments and Related Skills:
- Duties, Accomplishments and Related Skills: Serves as Human Resources Assistant (Office Automation) in the Central Resume Processing Center (CRPC)
- Responsible for processing in-coming resumes Army-wide, where they are entered, maintained, and managed in the RESUMIX system
- Processes in-coming mail to include opening, date stamping, sorting, as well as prepared for scanning
- Verifies in-coming resumes checking for proper format, font, etc
- Enters self-nominations from candidates into the RESUMIX system.Conducts data research using a personal computer to input, extract, and query the RESUMIX system
- Responds to help and other inquiries from the RESUMIX user community in a timely and courteous manner
- Review and edit correspondence, inquiries originate from inside or outside Army, worldwide, and from all levels.In addition, inquiries may be routine or complex requiring the employee to exercise his/her investigative, analytical, and troubleshooting ability
- Many inquiries will be from those who do not fully understand the RESUMIX system and may be anxious, concerned, and/or argumentative
- Employees must possess patience, excellent verbal, and written communication skills, and be well-trained in all the intricacies surrounding RESUMIX, as well as associated HR rules, regulations, policies, and procedures.Assist applicants with any questions and/or concerns they may have regarding their application packages since we are in the process of migrating to USA.jobs.Operate a variety of office equipment, computer terminals and related equipment
- Utilize a computer, type a variety of administrative documents, and enter the information into spreadsheets, databases, graphics, or word processing documents.Prepare correspondence and reports.Performs various typing and filing tasks
- Scans and converts in-coming resumes into text documents
- Utilizes a personal computer and various software products in managing and maintaining the RESUMIX system, as well as to create WORD documents, spreadsheets and maintain production reports etc.Possesses knowledge of and skill in applying a comprehensive body of HR rules, procedures, and operations sufficient to perform a range of non-standard support work involving varying types of HR skills, to include staffing and information systems
- Resolves support problems utilizing investigative and analytical ability
- Uses a personal computer and software programs in an office environment to extract, revise, or sort information from files, records, or databases, and to create various documents
- Answer requests for retroactive HR action by employee-missed due dates that require tracing employee's history and applying pertinent technical references, conditions, or precedents; screens applications to determine if they meet minimum system requirements and provides information and advice on the use of automated HR action processing systems
- Uses on-line HR resources to obtain information as needed.Clarifying, and obtaining information, providing advice and guidance on RESUMIX coordinating work efforts, and resolving problems/issues.Experience with military and civilian administration procedures.Experience performing routine office procedures (answering telephone calls, receiving visitors, filing, receiving, and distributing mail and record keeping)
- Experience in utilizing English grammar usage style applicable to writing and reviewing correspondence, and reports for grammatical errors
- Experience utilizing various software programs (Microsoft Office, SharePoint, iAps, etc.), and common office equipment to perform administrative duties
- Erica Boone (4103061274)
- Okay to contact this Supervisor: Yes, Karen Sorenson (410-272-7751)
- Okay to contact this Supervisor: Yes, : CDR Kingsberry (760-830-2942)
- Okay to contact this Supervisor: Yes
Medical Support Assistant
Landmark Medical Group
09.2009 - 03.2010
- Salary: $10.00 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Served as a Medical Support Assistant in the Landmark Medical Group
- Responsible for greeting patients, answering phone calls, and scheduling appointments
- Sorting mail, creating medical charts for new patients, and pulling and filing medical records in the file room and in four Dr
- Offices
- Maintaining patient medical records, updating patients' files
- Handled forms related to patients' medical insurance
- Handled billing and bookkeeping
- Receive visitors and telephone calls
- Stock all required administrative supplies such as local and government forms, publications, and office supplies
- Worked at two locations based upon the needs of the clinic.Rooming patients, checked vitals, heart rate, temperature, blood pressure, pulse rate and stocked medical rooms.Answers questions and provides information on office policy and procedures
- Communicates with patients to obtain and update information
- Screens patients to determine eligibility status
- Codes highly technical and diversified diagnoses, operations, procedures, and other medical and demographic data
- Trains new employees and resolves problems encountered.
Medical Support Assistant
Twenty-Nine Palms Marine Corps Base
03.2009 - 08.2009
- Civilian Navy (This is a federal job), Salary: $18.02 USD Per Hour
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Grade: 5
- Duties, Accomplishments and Related Skills:
- Duties, Accomplishments and Related Skills:Assists staff, patients, visitors and other customers with health care related concerns, suggestions, questions and/or problems throughout a system that includes direct/indirect patient contact/care.Performs support work in connection with the care and treatmentgiven to patients throughout NHTP
- Work is performed in a fast-paced setting where teamwork and cross training are essential
- Considered a chief source of information and plays a significant role in accomplishing work by using the Composite Health Care System (CHCS) and ALTHA to appropriately book appointments for eligible beneficiaries.Uses DEERS to verify personal information and eligibility
- Receives a large volume of telephone calls for scheduling, rescheduling, and canceling patient appointments
- Receives large volumes of telephone calls to deliver information from the beneficiary to the medical staff of NHTP.at the initial point of entry for medical appointments.Uses critical thinking skills to refer urgent patient's callers to the Triage Nurse as directed by the standard operating procedures (SOP) manual
- Managing various administrative duties associated with receiving and preparing patients for medical appointments
- Uses CHCS, registers newly enrolled beneficiaries to Primary Care manager by name.Updates and edits patient records as needed in CHCS, managing upon initial contact at appointment, third party collection program
- Assisting patients to access the available Nurse Run Clinics
- Receives and directs patients to the appropriate point of care as needed.Analyzes patient concerns and performs other miscellaneous related duties.Responsible for the disposition of patient appointments from computerized, oral, and written requests
- Prepare clinical care provider appointment
- Serves as the receptionist for the assigned clinic
- Provide patient education as directed by the physician for required procedures and exams.Responsible for preparing daily records of appointments for each provider
- Order supplies and maintains office equipment for the reception desk.Experience utilizing the Composite Health Care System (CHCS) and various Navy software applications associated with appointment scheduling
- Experience demonstrating exceptional customer service skills
- Experience maintaining and reviewing patient records
- Experience utilizing medical terminology.Use the Consolidated Health Care System (CHCS), AHLTA, Essentris or EWSR computerized systems to make/cancel patient appointments
- Receive visitors and telephone calls
- Obtain patient obstetrical records from the outpatient clinic
- Transcribe vital signs and reason for appointment as directed by the nurse into the screening portion of the patient encounter
- Stock all required administrative supplies such as local and government forms, publications, and office supplies.Utilize the Consolidated Health Care (CHCS), AHLTA, Essentris, EWSR or similar systems to make and cancel appointments
- Transcribe vital signs and reason for appointment as directed by the nurse into the screening portion of the patient encounter
- Order certain laboratory tests and/or radiology exams as needed by patients as required by CHCS system.Provide general patient education for outpatient convalescence, signs and systems of infection and follow up requirement.Eperience assembling patients records and according to prescribed formats
- Experience reviewing patients charts and recording a variety of medical data
- Experience preparing patient census reports
- Experience using medical terminology
- Experience giving instructions to patients on preparations for scheduled appointments and tests
- Experience using and applying medical terminology and procedures to provide necessary information and instruction to patients
- Experience selecting, completing, and routing requests for patient activities and treatment procedures
- Experience inserting forms and charts as necessary and stamping them with correct patient identification
- Experience filing results of treatment in medical records
- Experience researching, extracting, and organizing medical records/information for completeness and consistency with facility requirements
- Experience developing new department procedures
- Experience resolving complicated clinic problems
- Experience monitoring pre-appointment requirements to assure readiness for patients visit/procedure.Maintained BLS Certification.
Training Technician
Twenty-Nine Palms Ca
08.2008 - 03.2009
- Salary: $16.38 USD Per Year
- Hours per week: 40
- Series: 1702 Education And, Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Grade: 5
- Duties, Accomplishments and Related Skills:
- Supervise leads and performs various duties concerned with education and training
- Type rough drafts for letters, reports, lesson plans and other documents; maintain records and files; research, compile and prepare material for curriculum, graphics, letters, reports, and forms
- Reviews and implements daily schedules and activity plans, and briefs fellow employees in classroom
- Arranges room and play materials to accommodate the daily schedule
- Sets up displays, bulletin boards and Managing files/reports.Operate a variety of office equipment, computer terminals and related equipment
- Utilize a computer, type a variety of administrative documents, and enter the information into spreadsheets, databases, graphics, or word processing documents
- Prepare correspondence and reports.Created adult-made games and play materials such as mixing paint, making play dough and assembling props for dramatic play activities ect.Develop list of needed supplies and equipment for submission to the Director
- Receives children from parents, notes all special instructions which parents may provide
- Maintains and accurate count of children in classroom
- Conducts daily health checks of children
- Notifies the supervisor or Center Director of any marks or signs that might indicate a suspicion of illness, abuse, or neglect.Creates a pleasant, inviting atmosphere for children
- Ensures the safety and sanitation of children through constant supervision, effective arrangement of spaces, proper maintenance of equipment etc
- Completes and submits required reports in an accurate and timely manner.Coordinates by age the appropriate play and learning activities to foster individual and group activity development
- Completed child assessment test and conducted teacher parent conferences.Interacts with children during programmed activities, attends to the physical needs of the children (diapering, feeding, toileting, resting etc.) Helps children develop self-help skills
- Rocks and holds babies and assists children during family style meals
- Assisted children collecting their belongings when they depart
- Ensures that each child leaves with his or her parent or someone authorized to take the child.Informs parents of their child's activities during the day
- Keeps all paperwork up to date, adheres to safety regulations and standards, promptly reports, and observed workplace hazards, and any injury, or illness
- Lifts and carries objects up to 45lbs
- Performs other related duties as may be assigned
- Maintained a safe, healthy learning environment
- Provide positive guidance
- Established positive and productive relationships with families
- Maintained a commitment to professionalism.All training courses are up to date, and we have received an award for outstanding employee of the quarterMaintained BLS Certification
- Supervisor: Mae Ford (760-830-3227)
- Okay to contact this Supervisor: Yes
Education Technician
Twenty-Nine Palms Ca
03.2004 - 08.2008
- Civilian Marine (This is a federal job), Salary: $14.00 USD Per Hour
- Hours per week: 40
- Series: 1702 Education And Training Technician
- Pay Plan: NF - Employees in the National Nuclear Security Administration’s Future Leaders Career Path
- Grade: 4
- Duties, Accomplishments and Related Skills:
- Ensures that care is provided in compliance with child development standards as outlined in applicable regulations
- Assists in planning and conducting an effective child development program to meet the physical, social, emotional, and intellectual needs of each child based upon stated goals and a curriculum plan provided by the supervisor
- Reviews and implements daily schedules and activity plans, and briefslower graded employees.Arranges room and play materials to accommodate the daily schedule
- Sets up displays and bulletin boards
- Receives children from parents
- Note all special instructions which parents may provide
- Maintains and accurate count of children
- Conducts daily health check of children
- Notifies the supervisor or Center Director of any marks of other signs that might indicate a suspicion of illness, abuse, or neglect
- Createsa pleasant, inviting atmosphere for children
- Ensures the safety and sanitation of children through constant supervision, effective arrangement of space, and proper maintenance of equipment.Completes and submits required reports in an accurate and timely manner
- Interacts with children during programmed activities
- Attended to the physical needs of the children (diapering, feeding, toileting, resting, etc.)
- Helps children to develop self-help skills
- Rocks and holds babies and assists children during family style meals
- Helps children collect their belongings when they depart
- Ensures that each child leaves with his or her parent or someone authorized to take the child
- Informs parents child's activities during the day.Maintained BLS Certification
- Supervisor: Carolyn Johnson (760-830-3227)
- Okay to contact this Supervisor: Yes
Education
Key Volunteer Basic Training Course 03-18-04Child Development Associate (CDA Credential -
RATINGS
Twentynine Palms, CA03.2004
CERTIFICATESAssociate Probation Officer Training - undefined
CPR Certification/BLS training completed. 3/18/04-2010MCCS Employee - undefined
Licenses and Certifications - Criminal Justice
Parks College, University Parks College
Arlington, North Quincy, St Arlington, VACertificate of Appreciation for dedication and outstanding volunteer service 05-18-04Completed - undefined
High school diploma - undefined
T.C. Williams High School
Alexandria, VA2001
Associate of Science - Criminal JusticePROFESSIONAL LICENSES
Skills
- Team Management
- Microsoft Office
- Problem Resolution
- Organizational Skills
- Patient Appointment Management
- Medical Terminology Understanding
- Patient Scheduling Abilities
- Data Entry
- Medical Office Administration
- Payment Collection
- HIPAA Compliance
- Customer Service
Accomplishments
- OTHER INFORMATIONBasic in Spanish
- Typing Speed:40wpm
- Sufficient in Office Automation tools, Access Database including Microsoft Office Suite and Windows based programs
- Knowledge of Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Surgery Scheduling System (S-3), Essentris and AHLTA to book appointments for eligible beneficiaries.Uses multiple platforms for scheduling such as CPRS, ICB, Vista3, TRM, GUI and Vista
- Calls patients to schedule appointments over the phone after verification.Knowledge of medical terminology
- Knowledge of the capabilities and physical layout of the facility
- Effective oral and written communication skills
- Training and knowledge in Cisco System 6.0
- Dr
- Angel Perez (
- Department of the Navy
- Otolaryngologist(404) 840-3150
- Marquita Rambert (
- Department of Veterans Affairs(240) 418-3596keilar_2006@yahoo.com
- Latasha Mccay (
- Department of Veterans Affairs
- Lead Advanced Medical Support Assistant+1 (469) 354-2356laTasha.mckay@va.gov
- Wanda Gonzalez (
- Department of Veterans Affairs
- Supervisory Medical Support Assistant915-7964wanda.gonzalez@va.gov
- Lakeisha Dennis (
- Department of Veterans Affairs
- Lead Medical Support Assistant546-9435lakeisha.dennis@va.gov
- William Cooper (
- Department of Veterans Affairs
- Chief354-7542william.cooper@va.gov(
- Indicates professional reference
- Additional Information:
- Bee Award recipient.
Timeline
Advanced Medical Support Assistant
Veterans Affairs
01.2022 - Current
Human Resource Assistant
Camp Lejeune
01.2013 - 01.2022
Supervisor
314
03.2010 - 01.2013
Medical Support Assistant
Landmark Medical Group
09.2009 - 03.2010
Medical Support Assistant
Twenty-Nine Palms Marine Corps Base
03.2009 - 08.2009
Training Technician
Twenty-Nine Palms Ca
08.2008 - 03.2009
Education Technician
Twenty-Nine Palms Ca
03.2004 - 08.2008
Key Volunteer Basic Training Course 03-18-04Child Development Associate (CDA Credential -
RATINGS
CERTIFICATESAssociate Probation Officer Training - undefined
CPR Certification/BLS training completed. 3/18/04-2010MCCS Employee - undefined
Licenses and Certifications - Criminal Justice
Parks College, University Parks College
Certificate of Appreciation for dedication and outstanding volunteer service 05-18-04Completed - undefined
High school diploma - undefined
T.C. Williams High School
Associate of Science - Criminal JusticePROFESSIONAL LICENSES
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