Ebonee Scott
Port Wentworth,GA
Summary
Highly skilled Warehouse Manager with background in overseeing all aspects of warehouse operations, from inventory management to shipping logistics. Possess strong leadership skills and ability to optimize operational efficiency. Demonstrated success in implementing process improvements that enhance productivity and reduce costs. Known for fostering teamwork and maintaining high levels of employee morale.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Unit Warehouse Manager
Logipia (Hyosung)
Pooler, GA
06.2022 - 01.2025
- Consistently met company and department objectives within budget and time constraints.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Resolved customer complaints related to product quality or delivery issues.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Generated warehouse shipping documents, packing lists and invoices.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Created and enforced policies and procedures for entire logistics team.
Inbound and Outbound Shipping Coordinator
Logipia (Hyosung)
Port Wentworth, GA
07.2020 - 06.2022
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Assisted with resolving issues related to transportation, delivery delays or damaged goods.
- Negotiated contracts with vendors for services such as warehousing and storage fees.
- Compared shipping routes or methods to determine least environmental impact.
- Researched freight rates from various carriers to ensure cost-effective solutions for clients.
- Implemented process improvements to enhance shipping efficiency and accuracy.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Provided customer service support by responding promptly to inquiries regarding order status or shipment information.
- Prepared and processed shipping documents, including bills of lading and invoices.
- Developed and maintained relationships with carriers, vendors and customers.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Trained new employees on shipping procedures and best practices.
- Coordinated daily shipping schedules to ensure timely delivery of products.
Senior Customer Account Manager
UNIS
Pooler, GA
04.2019 - 05.2020
- Greeted and assisted customers to foster positive experiences.
- Conducted regular meetings with customers to review service performance and identify opportunities for improvement.
- Developed and implemented office policies and procedures.
- Used judgment and initiative in handling confidential matters and requests.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted in developing budgets for departmental expenses.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Processed payroll accurately ensuring all employees were paid on time.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recognized employee achievements through recognition programs or rewards systems.
- Collaborated with warehouse managers on strategies for optimizing space utilization within the facility.
Retail Store Manager
Goodwill Southern Rivers
Columbus, GA
11.2012 - 03.2019
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Recruited, trained and managed a team of 20+ employees.
- Executed merchandising strategies to support store sales growth.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Drafted detailed reports on store performance for upper management review.
- Prepared and submitted nightly bank deposits.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Supervised cash drawer balances and deposits of store receipts.
Education
High School Diploma -
Spring Valley High School
Columbia, SC05-2000
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Safety Compliance Monitoring
- Daily cycle counting
- Process Documentation
- Material Handling
- Warehouse Management
- Verbal and written communication
- Team coaching
- Multiple priorities management
- Production planning
Accomplishments
- Store of the year 2016
- Top Leader Award 2018
Certification
- CPR
- OSHA
Timeline
Multi-Unit Warehouse Manager
Logipia (Hyosung)
06.2022 - 01.2025
Inbound and Outbound Shipping Coordinator
Logipia (Hyosung)
07.2020 - 06.2022
Senior Customer Account Manager
UNIS
04.2019 - 05.2020
Retail Store Manager
Goodwill Southern Rivers
11.2012 - 03.2019
High School Diploma -
Spring Valley High School
Some College (No Degree) -
University of Phoenix
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