EBONEE SHELBORNE
Rock Hill,SC
Summary
Client services professional with extensive experience in customer-facing roles, specializing in financial solutions and claims coordination. Proven track record in benefits administration and maintaining high ethical standards. Dedicated to delivering exceptional service and enhancing client satisfaction.
Overview
19
19
years of professional experience
Work History
Roving Personal Banker
Wells Fargo
03.2024 - 06.2025
- Provided support across multiple branches to ensure seamless operations and consistent customer experience.
- Assisted clients with account openings, financial product recommendations, and issue resolution.
- Adapted quickly to various branch environments while maintaining compliance and service excellence.
Salvage Coordinator
Travelers
09.2022 - 01.2024
- Processed title work and partnered with salvage vendors for efficient vehicle disposal.
- Reviewed salvage decisions and managed vendor invoicing.
- Finalized claims involving retained vehicles and ensured accurate credit/debit handling.
Senior Consumer Loan Specialist
OneMain Financial
10.2016 - 09.2022
- Evaluated credit reports, income statements, and other financial documents for loan approvals.
- Managed consumer lending from origination to closing while ensuring regulatory compliance.
- Built strong client relationships to drive retention and cross-sell financial products.
Benefits and Payroll Specialist
AON
01.2015 - 09.2016
- Processed payroll in accordance with tax laws, benefit deductions, and garnishments.
- Maintained and updated employee records for accuracy and compliance.
Mortgage Single Point of Contact
Citigroup
06.2006 - 05.2014
- Served as the liaison between borrowers and the bank during loan modification processes.
- Reviewed financial documentation and conducted interviews to validate hardship claims.
- Ensured timely and accurate processing of loss mitigation requests.
Education
High School Diploma -
York Comprehensive High School
York, SC06-1999
Skills
- Customer service and client relations
- Financial product expertise
- Loan and claims processing
- Relationship management
- Time management
- Adaptability
- Communication and problem solving
- Sales proficiency
Timeline
Roving Personal Banker
Wells Fargo
03.2024 - 06.2025
Salvage Coordinator
Travelers
09.2022 - 01.2024
Senior Consumer Loan Specialist
OneMain Financial
10.2016 - 09.2022
Benefits and Payroll Specialist
AON
01.2015 - 09.2016
Mortgage Single Point of Contact
Citigroup
06.2006 - 05.2014
High School Diploma -
York Comprehensive High School
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