Ebonee Thomas
Sylvania,GA
Summary
Proven Customer Service Leader with a track record of enhancing operational efficiency at Spreetail by training teams and streamlining warehouse processes. Excelled in customer service coordination at Serina and Lily, leveraging problem-solving and Microsoft Excel proficiency to improve delivery schedules. Skilled in fostering team unity and driving customer satisfaction, with a keen focus on reducing stock discrepancies through meticulous inventory management.
Overview
8
8
years of professional experience
Work History
Warehouse Team Lead Shipping Department
Spreetail
10.2021 - Current
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Track WMS
- Review BOL’s and other Shipping documents.
- Track and fix shipping errors.
- Forklift Certification on all Powered Equipment.
Customer Service Coordinator
Serina and Lily
01.2020 - 10.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Warehouse Inventory Clerk
Briggs And Stratton
11.2016 - 01.2020
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
Education
Associate of Applied Science - Small Business Administration And Management
East Georgia State College
Swainsboro, GASkills
- Order Picking
- Shipping and receiving
- Stocking
- Warehouse Operations
- Load Planning
- Warehouse functions
- Product Packaging
- Materials transportation
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Dependable and reliable
- Attention to Detail
- Warehouse Safety
- Loading and unloading
- Pallet Jack Operation
- Forklift Operation
Timeline
Warehouse Team Lead Shipping Department
Spreetail
10.2021 - Current
Customer Service Coordinator
Serina and Lily
01.2020 - 10.2021
Warehouse Inventory Clerk
Briggs And Stratton
11.2016 - 01.2020
Associate of Applied Science - Small Business Administration And Management
East Georgia State College
Similar Profiles
Karol VenturaKarol Ventura
High Reach Forklift Operator at SpreetailHigh Reach Forklift Operator at Spreetail
Mitchell CutcherMitchell Cutcher
Content Specialist at SpreetailContent Specialist at Spreetail
Sarah Van AlstineSarah Van Alstine
Senior Process Engineer: Safety & Loss Prevention at SpreetailSenior Process Engineer: Safety & Loss Prevention at Spreetail
Jeffrey KytleJeffrey Kytle
Order Fulfillment Associate at SpreetailOrder Fulfillment Associate at Spreetail
Joshua StaceyJoshua Stacey
Hvlp Aerospace Painter at Edwards Interiors & DesignHvlp Aerospace Painter at Edwards Interiors & Design