Ebonee Tucker
Summerville,United States of America
Summary
Dedicated and empathetic Customer Care professional with over 10 years of experience in effectively resolving customer issues and ensuring satisfaction. Skilled in handling high-volume calls, emails, and chats with poise and efficiency. Strong communication, problem-solving, and conflict resolution skills to effectively address and resolve customer inquiries. Aiming to bring exceptional customer service expertise to a dynamic organization.
Overview
12
12
years of professional experience
Work History
Patient Scheduler
Palmetto Primary Care Physicians
2022.01 - 2023.04
- Communicated with patients to schedule appointments, verify insurance information, and answer questions.
- Managed and resolved scheduling conflicts to ensure efficient flow of appointments.
- Coordinated scheduling of patient appointments utilizing electronic medical records system
- Maintained accurate and up-to-date patient scheduling records for easy access and reference.
- Collaborated with medical staff to prioritize urgent appointments and optimize patient care.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Answered phone calls and messages for 6 physicians' family medical facility, scheduling appointments, and handling patient inquiries.
Chat Support Expert
T-mobile
2020.04 - 2021.03
- Provided customer service to clients via chat, email, and phone
- Resolved technical issues and answered customer questions
- Developed and maintained positive customer relationships
- Monitored customer accounts to ensure customer satisfaction
- Analyzed customer interaction data to identify trends and opportunities
- Developed customer service processes and procedures
- Utilized problem-solving skills to resolve customer issues quickly and efficiently
- Developed reports to track customer service metrics and customer satisfaction.
Health Coordinator Representative
Conduent/NJ Family Care
2017.01 - Current
- Assisted in the coordination of health services to individuals in need of assistance
- Maintained accurate records of all patient information and their medical histories
- Provided guidance and support to patients and families regarding health care resources
- Processed referrals and insurance claims in a timely manner
- Collaborated with other medical and health care providers to coordinate care
- Assisted with the development of health care plans for individuals and families
- Monitored and reviewed insurance coverage and benefits for patients
- Maintained and updated health records and databases.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant
Amalie Oil Co.
2014.03 - 2016.01
- Managed incoming calls, emails, and correspondence to ensure efficient communication and coordination of tasks
- Provided administrative support to various departments, including data entry, creating spreadsheets, and preparing reports
- Scheduled meetings, appointments, and travel arrangements for executives, optimizing their time management
- Organized and maintained office filing systems, resulting in improved accessibility to important documents
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
IHG Chat Support Agent
International Hotel Group
2012.07 - 2016.12
- Provided customer service and technical support to guests of IHG via chat
- Responded to inquiries regarding hotel bookings, reservations, and loyalty programs
- Investigated guest complaints and provided resolutions accordingly
- Generated reports and tracked chat interactions to analyze customer satisfaction
- Collaborated with other departments to ensure customer satisfaction
- Developed and updated knowledge base articles to provide accurate information to guests
- Monitored and evaluated customer satisfaction surveys to identify areas for improvement.
Education
High School Diploma -
Vision Christian Academy
Summerville, SC02.2020
Skills
- Data Analysis
- Communication
- Time management
- Adaptability
- Active Listening
- Call center experience
- Conflict Resolution
- Customer Service
- Critical Thinking
- Problem-solving abilities
Timeline
Patient Scheduler
Palmetto Primary Care Physicians
2022.01 - 2023.04
Chat Support Expert
T-mobile
2020.04 - 2021.03
Health Coordinator Representative
Conduent/NJ Family Care
2017.01 - Current
Administrative Assistant
Amalie Oil Co.
2014.03 - 2016.01
IHG Chat Support Agent
International Hotel Group
2012.07 - 2016.12
High School Diploma -
Vision Christian Academy
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