Ebonee Tucker
Atlanta,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recently relocated from Texas and looking to settle officially in Georgia. Open to every opportunity that permits growth and allows me to learn efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Cabaret East
Euless, TX
01.2022 - 04.2024
- Verified reservations by phone or in person.
- Processed payments for room charges, taxes, and other incidentals as required.
- Upheld company standards for quality guest service during every interaction with customers.
- Developed and implemented guest service standards to ensure high levels of customer satisfaction.
- Recognized potential theft or loss situations and offered personal guest service to deter theft.
- Provided concierge services such as arranging transportation for guests or making restaurant reservations.
Hostess/Server
On The Border Restaurant
Desoto, Texas
03.2021 - 01.2022
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Shipping and Receiving Clerk
Kohls Distribution Center
Desoto, TX
12.2019 - 03.2021
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Performed regular cycle counts to maintain accurate inventory records.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Processed outbound shipments, including packing and labeling products for delivery.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Organized materials into appropriate storage areas based on product type or size.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Monitored merchandise received and shipped from facility in computer system.
- Identified order discrepancies and damaged items and notified supervisor.
Call Center Representative
Chime Solutions
Dallas, TX
12.2017 - 12.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of approximately 200 calls daily with call management system and web-based communications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Brilliance Academy
Monrovia, Liberia06-2018
Skills
- Event Planning
- Reservation Management
- Data Entry
- Concierge support
- Data Analysis
- Sales background
- Highly motivated
- Decision-Making
- Effective Communication
- Microsoft Office Suite
- Self-Motivated and Independent
Affiliations
- Proud fur mom
- Hiking
- Reading
- History
Certification
- International Relations
Languages
English
Professional
Timeline
Guest Service Representative
Cabaret East
01.2022 - 04.2024
Hostess/Server
On The Border Restaurant
03.2021 - 01.2022
Shipping and Receiving Clerk
Kohls Distribution Center
12.2019 - 03.2021
Call Center Representative
Chime Solutions
12.2017 - 12.2019
High School Diploma -
Brilliance Academy
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