Eboney Calhoun
Santa Clarita,CA
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed at Ashely Furniture. Excelled in conflict management, turning dissatisfied customers into brand advocates, and adept at Microsoft Outlook and administrative support. Demonstrates critical thinking and active listening, ensuring high levels of customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Ashely Furniture
09.2015 - Current
- Managed and resolved conflicts under pressure, consistently maintaining professionalism.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Preschool Teacher
Price Schools
11.2004 - 08.2011
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive relationships with students and families.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Created safe and nurturing learning environment for preschoolers.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Manager
H.D.O.S. Enterprises
11.1997 - 04.2004
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored consistency of freshly made food and lemonade.
- Facilitated top-tier customer satisfaction.
- Handled ordering of essential food items.
- Earned licensed food handler certification.
Dental Assistant
Wilshire Center Dental Group
03.2000 - 03.2001
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled and confirmed patient appointments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Certificate - Dental Assistant
U.E.I COLLEGE
Los Angeles, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Microsoft outlook
- Follow-up skills
- Scheduling
- Order processing
- Administrative support
- Customer relationship management (CRM)
- De-escalation techniques
- Dispute resolution
- Office equipment proficiency
- Delivery scheduling
Office Award for continuing improvement in office metrics
Customer service, communication, company values, organization, initiative, teamwork, reliable,
Office Award
My office was granted an award for continuing improvement in metrics.
Timeline
Customer Service Representative
Ashely Furniture
09.2015 - Current
Preschool Teacher
Price Schools
11.2004 - 08.2011
Dental Assistant
Wilshire Center Dental Group
03.2000 - 03.2001
Manager
H.D.O.S. Enterprises
11.1997 - 04.2004
Certificate - Dental Assistant
U.E.I COLLEGE
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