Eboney Taylor
Pinola,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
State-certified Nursing Assistant and Medical Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
Prime Care Nursing
07.2009 - Current
- Provide emotional support by active listening and empathy
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
Humana
08.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Appointment Scheduler
University Medial Center
09.2021 - 04.2023
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
CVS Minute Clinic
09.2020 - 07.2022
- Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained quality control standards, seeking new ways to improve customer service
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations
- Submitted requests to the proper department to prevent reoccurring issues, recommending process and procedure improvements
Education
High School Diploma -
Mendenhall High School
Mendenhall, MS05.2008
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2024
Skills
- Billing
- BLS
- Clinical Operations
- Customer Service
- Distribution
- Documentation
- Insurance
- Management
- Medical
- Medical Terminology
- Microsoft
- Microsoft Office
- Nursing
- Patient Care
- Condition Monitoring
- Conducting Intakes
- Documenting Behaviors
- Patient Relations
- Medical Terminology Knowledge
- Electronic Charting
- Quality Assurance
- Database Administration
- EMR / EHR
- Recording Vital Signs
- Medical Office Administration
- Time Management
- Multitasking
- Healthcare Ethics
- HIPAA Compliance
- Problem Solving
- CPR Certification
- First Aid Certification
- Patient Scheduling
- Word Processing
- Professional and Mature
- File Management
- Filing and Data Archiving
- Maintains Confidentiality
- Document Processing
- Technical Support
- Project Management
- Data Integrity
- Office Administration
- Insurance Processing
- Medical Billing
- Multi-Line Phone Proficiency
- Customer Relationship Management
- Customer Service-Oriented
- Data Entry
- Advanced Excel Spreadsheet Functions
- Insurance Eligibility
- Spreadsheet Management
- Data Processing
- Data Verification Expertise
- Adaptability and Flexibility
- Software Proficiency
- 35 WPM
- Data Review and Verification
- Microsoft Excel
Accomplishments
- Certified Medical Assistant
- Basic Life Support (BLS)
- CPR
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified Nursing Assistant
Timeline
Customer Service Representative
Humana
08.2023 - 12.2023
Appointment Scheduler
University Medial Center
09.2021 - 04.2023
Customer Service Representative
CVS Minute Clinic
09.2020 - 07.2022
Certified Nursing Assistant
Prime Care Nursing
07.2009 - Current
High School Diploma -
Mendenhall High School
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
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