Eboney Taylor
Pinola,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
State-certified Nursing Assistant and Medical Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
Prime Care Nursing
2009.07 - Current
- Provide emotional support by active listening and empathy
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
Humana
2023.08 - 2023.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Appointment Scheduler
University Medial Center
2021.09 - 2023.04
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
CVS Minute Clinic
2020.09 - 2022.07
- Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained quality control standards, seeking new ways to improve customer service
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations
- Submitted requests to the proper department to prevent reoccurring issues, recommending process and procedure improvements
Education
High School Diploma -
Mendenhall High School
Mendenhall, MS05.2008
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2024
Skills
- Billing
- BLS
- Clinical Operations
- Customer Service
- Distribution
- Documentation
- Insurance
- Management
- Medical
- Medical Terminology
- Microsoft
- Microsoft Office
- Nursing
- Patient Care
- Condition Monitoring
- Conducting Intakes
- Documenting Behaviors
- Patient Relations
- Medical Terminology Knowledge
- Electronic Charting
- Quality Assurance
- Database Administration
- EMR / EHR
- Recording Vital Signs
- Medical Office Administration
- Time Management
- Multitasking
- Healthcare Ethics
- HIPAA Compliance
- Problem Solving
- CPR Certification
- First Aid Certification
- Patient Scheduling
- Word Processing
- Professional and Mature
- File Management
- Filing and Data Archiving
- Maintains Confidentiality
- Document Processing
- Technical Support
- Project Management
- Data Integrity
- Office Administration
- Insurance Processing
- Medical Billing
- Multi-Line Phone Proficiency
- Customer Relationship Management
- Customer Service-Oriented
- Data Entry
- Advanced Excel Spreadsheet Functions
- Insurance Eligibility
- Spreadsheet Management
- Data Processing
- Data Verification Expertise
- Adaptability and Flexibility
- Software Proficiency
- 35 WPM
- Data Review and Verification
- Microsoft Excel
Accomplishments
- Certified Medical Assistant
- Basic Life Support (BLS)
- CPR
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified Nursing Assistant
Timeline
Customer Service Representative
Humana
2023.08 - 2023.12
Appointment Scheduler
University Medial Center
2021.09 - 2023.04
Customer Service Representative
CVS Minute Clinic
2020.09 - 2022.07
Certified Nursing Assistant
Prime Care Nursing
2009.07 - Current
High School Diploma -
Mendenhall High School
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Similar Profiles
Eboney TaylorEboney Taylor
Certified Nursing Assistant at Prime Care NursingCertified Nursing Assistant at Prime Care Nursing
Dartisha MilesDartisha Miles
Caretaker at Prime Care Nursing AgencyCaretaker at Prime Care Nursing Agency
Tarina Kay AndersonTarina Kay Anderson
Staff Nurse at Prime Care Nursing IncorporatedStaff Nurse at Prime Care Nursing Incorporated