Eboni Bennett

• Provides premium-level service, removing burdens and providing end-to-end resolution for members. This includes, but is not limited to: clinical, financial decision support, behavioral support, claims inquiries, and more.
• Provide a single point of contact for the member for highly designated or dedicated UHC national, or key account insurance plans.
• Respond to and own consumer inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility, claims, financial spending accounts, correspondence, OptumRx Pharmacy, Optum Behavioral Health, and self-service options.
• Own the problem through to resolution on behalf of the member in real time, or through comprehensive and timely follow-up with the member.
• Educate members about the fundamentals and benefits of consumer-driven healthcare topics, including managing their health and well-being, so they can select the best benefit plan options and maximize the value of their health plan benefits.
• Advocate and intervene with care providers (doctors' offices) on behalf of the member to assist with appointment scheduling, billing concerns, and coverage determinations.
• Assist the member with resolution as their advocate with third-party vendors.
• Assist members in navigating myuhc.com and other UnitedHealth Group websites or applications, utilizing remote desktop system capabilities.
• Communicate and keep consumers informed through the means in which they prefer, i.e., phone call, secure messaging, e-mail, or chat.
• Research complex issues across multiple databases, and work with support resources to resolve member issues, and/or partner with others to resolve escalated issues.
• Meet the performance goals established for the position in the areas of conversation effectiveness, call quality, member satisfaction, first call resolution, efficiency, and attendance.

• Support students social, physical and emotional needs to help integrate into local community.
• Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
• Worked with leadership, parents, and volunteers to establish clear goals and guidelines for group meetings.
• Assessed workplace locations to guarantee accommodations met needs of students with handicaps or disabilities.
• Screened and identified potential gifted students in order to provide appropriate services.
• Prepared, implemented and evaluated annual educational plan for each student based on individually assessed needs in accordance with district procedures.
• Attended workshops, conferences and continuing education classes to learn latest trends in gifted education.
• Created and maintained positive, orderly and academically focused learning environment for gifted students.
• Created flexible schedules to provide optimal opportunities for gifted students.
• Enhanced lessons using Smart Board technology and computers.
• Delivered specialized classroom instruction to students with developmental disorders.
• Sourced materials and information to create positive environment to meet exceptional needs of gifted students.
• Physically and verbally interacted with students to engage individuals and groups throughout day.
• Supplied one-on-one attention to each student while maintaining overall focus on entire group.
• Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
• Kept over 25 students safe in classroom and outside environments.

• Assist the Behavior Specialist with children who are called for a behavior issues. Look into a system called ConceptSIS that allows us to look at referrals that teachers have entered in for us to serve a consequence depending on the situation
• Type referrals into ConceptSIS, organize referrals and file confidential information along with keeping students behavior plans confidential
• Making sure to keep the staff and students in a safe environment
• Following a procedure called Check In and Check Out, where we go to our most disciplined students and motivate them everyday to have a positive and good day with awesome reports
• Developed and implemented departmental support systems to meet strategic objectives

GATE CITY CHARTER ACADEMY

• Provide instructional support within special and general education classrooms as required to meet the students' needs
• Skilled in student evaluation and need assessment
• Substantial knowledge of and ability to cater for students' age related developmental cognitive, social and psychological needs
• Proficient in facilitating the teacher in conducting classroom related activities
• Expert in developing and maintaining cooperative working relationships with students and colleague teachers
• Effective in devising interactive supportive learning activities to reinforce the lesson being taught
• Well versed in filing in for the lead teacher in case of leave or absence and implementing the devised lesson plan effectively
• Particularly effective in supervising the children during lunch and playtime, ensuring ample and healthy social interaction among peers
• Competent at lesson planning, classroom control, assignment marking, lesson reinforcement and activity facilitation
• Managed class of 25-28 students when teacher stepped out of room
• Meet one-on-one with autism or disabled students, utilizing customized behavioral plans
• Tracked class attendance and student progress
• Supervised test taking and graded papers

• TE Connectivity is a technology company that designs and manufactures connectivity and sensor products for harsh environments in a variety of industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics, energy and communications
• Assembling a machine that has a line of parts coming out of the assembly line, completing about 1,400 parts per shift
• Inspecting parts to ensure they are safe for use and shipment. Completing and filing paperwork
• Packing and unpacking boxes with parts and materials
• Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
• Selected proper cutting tools and calculated correct parameters to manufacture quality parts
• Maintained accurate and timely completion of log books and inspection reports
• Operated equipment in accordance with company procedures and customer requirements

• Performs all duties of the Customer Service Representative position Provides training assistance to new Customer Service Representatives
• Performs shift supervision Provides prompt, courteous customer service and resolves customer issues on shift
• Ring up all sales on cash register properly an accurately, handling money, checks, and other types of payment received for products sold
• Complete all store merchandise build-to's
• Provides direction for managing the fast food service area of the store
• Knows the gasoline pricing strategy for the store and changes gasoline prices correctly
• Complete daily store reports as assigned by the store manager
• Performs other duties as assigned by the store manager
• Implemented improved methods to assist with marketing campaigns performance
• Trained and developed new team members and Sales Associates

• Excels in performing essentials tasks including runner/front line coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
• Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
• Ensures the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
• Completes all other duties
• Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
• Demonstrated proper food safety practices by accurately completing quality control checklist.
• Brought in loads for sorting, storage or disposal according to quality categories.