Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eboni Blakey

Charlottesville,VA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
09.2017 - 06.2024
  • Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees in company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering cohesive workplace culture.
  • Supervised ongoing daily production phases.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.

Shift Manager

CVS
01.2014 - 09.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Played essential roles in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Trained and mentored new employees to maximize team performance.
  • Promoted positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up pharmacy team with non-licensed required tasks.
  • Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.

Team Leader

Chick-Fil-A
08.2011 - 06.2014
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitor progress towards goals and provide constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Promoted high standards through personal example to help each member understand expected behavior and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

No Degree - Business Administration And Management

Piedmont Virginia Community College
Charlottesville, VA
05.2027

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Inventory Control
  • Training and mentoring
  • Customer Service
  • Computer Skills
  • Staff Supervision
  • Work Planning and Prioritization
  • MS Office
  • Quality Control

Certification

  • Food Handler Certification 2020-2025

Timeline

Shift Manager

Pizza Hut
09.2017 - 06.2024

Shift Manager

CVS
01.2014 - 09.2017

Team Leader

Chick-Fil-A
08.2011 - 06.2014

No Degree - Business Administration And Management

Piedmont Virginia Community College

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Eboni Blakey