Eboni Brown
Mechanicsville,VA
Summary
Federal Benefits Specialist with extensive experience in employee benefits administration, focusing on health, disability, and retirement plans. Proven ability to analyze complex benefits data and communicate effectively to employees, enhancing understanding and reducing errors. Strong problem-solving skills and sound judgment have led to improved efficiency in benefits processing.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Post Claims Examiner – Disability (GS-993-12)
U.S. Railroad Retirement Board
Chicago, IL
09.2023 - Current
- Evaluated and adjudicated disability claims under the Railroad Retirement Act (RRA) and Social Security Act (SSA), supporting Human Resources compliance by ensuring accurate disability classifications, occupational impact assessments, and annuitant eligibility determinations
- Supported HR processes by determining employees’ work capacity, functional limitations, and ability to perform essential job functions as part of federal disability retirement consideration
- Collaborated with HR departments, medical consultants, and legal advisors to review disability documentation, validate earnings histories, and issue determinations affecting employment status and benefit eligibility
- Made determinations involving employment history, job duties, and occupational classifications, directly impacting HR separation actions, return-to-work decisions, and reasonable accommodation discussions
- Reviewed annuitants' work activity and earnings, interpreting findings for HR implications related to gainful employment, rehabilitation outcomes, and continued annuity eligibility
- Delivered technical guidance to HR stakeholders on disability law, regulatory interpretation, and SSA joint disability freeze processes, ensuring claims outcomes aligned with workforce and policy standards
- Advised on complex cases involving mental/physical limitations, workplace accommodations, and alternative employment pathways — collaborating across HR, legal, and medical channels to finalize determinations
- Ordered and reviewed consultative exams, coordinated payments via FMIS, and ensured HR documentation accurately reflected disability outcomes for personnel records
Legal Administrative Specialist / Retirement Claims Examiner (GS-0901-11)
U.S. Office of Personnel Management
Washington, DC
09.2018 - 09.2023
- Company Overview: Federal Position
- Managed and adjudicated retirement and disability claims involving human capital programs such as FERS, CSRS, military service credits, leave without pay (LWOP), and spousal annuity benefits, ensuring strict alignment with federal HR policies, retirement laws, and OPM directives
- Supported agency Human Resources departments by validating federal service, calculating retirement eligibility, resolving personnel record discrepancies, and providing final determinations on retirement-related employment benefits
- Provided in-depth guidance to HR specialists, benefits counselors, and agency personnel offices on retirement plan coverage, annuity computations, and personnel actions affecting benefits (e.g., SF-50, SF-2806, divorce decrees, court orders)
- Partnered with HRIS, Legal, Health & Safety, and Labor Relations teams to resolve escalated retirement and disability issues, interpret policy, and implement benefit adjustments with legal and administrative accuracy
- Reviewed employee personnel folders (eOPF) and conducted comprehensive eligibility analyses that directly informed HR separation actions, disability retirement approvals, and benefits calculations
- Participated in change management related to HR program modernization, including vendor transitions and process updates impacting the administration of employee benefits
- Delivered expert-level technical advice and training support to new HR team members on federal retirement benefits, program regulations, and claims workflows
- Used Microsoft Teams, Webex, and email to communicate HR policies, resolve inquiries, and provide real-time retirement case updates to internal HR departments and external stakeholders
- Federal Position
Legal Administrative Specialist / Disability Claims Examiner (GS-0901)
U.S. Office of Personnel Management
Washington, DC
07.2012 - 09.2018
- Company Overview: Federal Position
- Adjudicated a full range of federal disability retirement, survivor annuity, and compensation claims involving health benefits, life insurance, dependent care, and employee benefits for active and retired federal employees
- Interpreted and applied federal HR regulations, FERS/CSRS guidelines, and OPM policy directives to determine eligibility for retirement, disability, and survivor benefits
- Determined benefit entitlement for employees with temporary or permanent medical conditions, survivors of deceased annuitants, and dependent children, including those with disabilities
- Evaluated cases involving members of the National Guard, military technicians, terminally ill applicants, cancer patients, and applicants with hardship-based medical impairments, ensuring medical evidence aligned with HR policy standards
- Supported HR operations by calculating retirement annuities, updating life insurance eligibility, determining leave status, verifying military service credit, and reviewing records for retirement system participation (e.g., FERS, CSRS Offset, Interim, TSP, FEGLI)
- Entered data into HRLink and time/attendance systems to update retirement, leave, and personnel information for employee separation and benefits processing
- Corresponded with annuitants, survivors, and employees regarding benefit options, coverage continuation, and eligibility outcomes using professional written responses, telephone, and in-person consultations
- Worked closely with licensed medical professionals, physicians, and federal nurses to interpret medical documentation and validate the legitimacy of disability and survivor claims
- Supported agency congressional liaison efforts by drafting responses to inquiries and documenting legislative casework related to retirement and benefits concerns
- Handled financial accountability for benefits payouts and ensured accuracy of annuity amounts based on dependent status, court orders, and applicable service time
- Maintained HR compliance and documentation standards in accordance with federal audit, privacy, and data retention rules
- Federal Position
Inventory Management Supervisor (NCOIC)
U.S. Army Reserve
APO AE
09.2000 - 03.2018
- Supervised and managed large-scale, systematized supply operations in support of U.S
- Military missions in Afghanistan, Kuwait, and Qatar, ensuring full compliance with logistics regulations, property accountability, and personnel management standards
- Directed all inventory control functions, including stock issue, warehouse receipt, shipment tracking, property record management, and reorder point analysis, supporting supply readiness and mission continuity
- Managed and trained personnel in warehouse procedures, material handling, and safety protocols; ensured team compliance with DoD supply chain policy, Army logistics regulations, and HR-directed performance standards
- Used Standard Army Maintenance System (SAMS1-E), FBCBT (Blue Force Tracker), SARSS1/2, and ILAP to maintain accountability of thousands of line items, issue corrective actions, and generate transaction and personnel reports
- Processed time-sensitive requisitions, maintained critical records for high-value assets, and ensured secure document and supply chain management, including for classified and mission-critical items
- Conducted corrective actions and audits of inventory discrepancies, reconciled reports, and prepared documentation for command briefings, IG audits, and Congressional inquiries, collaborating with command staff and HR liaisons
- Oversaw property accountability records and processed transactions that affected both supply availability and unit readiness reporting, including loss reports, issue denials, non-deliveries, and rejections
- Identified and analyzed transaction errors and supply chain failures, recommended and executed process corrections, and ensured documentation compliance with federal logistics and personnel systems
- Developed standard operating procedures (SOPs) to improve team efficiency, align personnel responsibilities, and support military HR initiatives related to performance evaluations, corrective actions, and duty assignments
- Assisted with command personnel readiness by supporting equipment, transportation, and training material availability for military occupational development and exercises
- Trained soldiers and unit staff on logistics systems and procedures as part of onboarding, cross-training, and readiness operations, supporting command-level human resources planning and staff development goals
Unit Administrator (GS-0303-07)
Department of the Army
Fort Lee, VA
09.2011 - 07.2012
- Served as the primary HR administrator and executive assistant to the unit Commander, managing personnel actions, payroll processing, military travel orders, leave administration, training schedules, and unit readiness functions for full-time and reserve service members
- Processed personnel transactions including record updates, adverse actions, training verifications, and mobilization status in compliance with Army regulations and federal HR policies
- Utilized automated personnel systems to maintain accurate data on pay records, attendance, supply requisitions, and administrative compliance, ensuring readiness for inspections, audits, and staff evaluations
- Reviewed incoming regulations and directives to determine impact on HR and operational processes; recommended procedural changes to align with updated policy
- Managed personnel evaluations and coordinated staffing needs, disciplinary actions, promotion packets, and awards submissions, ensuring compliance with DoD and federal HR guidelines
- Conducted Equal Employment Opportunity (EEO) program planning and implementation, including case tracking, complaint intake, witness coordination, and investigation facilitation
- Provided guidance to soldiers and civilians on insurance benefits, family care plans, travel entitlements, and military leave policies, serving as the primary point of contact for HR support and benefits questions
- Liaised with headquarters HR, legal, and finance offices to track submissions, confirm service records, and resolve discrepancies related to pay, service dates, and benefit eligibility
- Drafted and maintained HR documentation and correspondence for internal and external inquiries, supporting civilian personnel, active duty, and reserve staff
- Coordinated the planning of conferences, ceremonies, EEO training sessions, and ensured proper resource allocation for all unit-level HR functions
- Trained Army reservists and admin personnel on EEO complaint procedures, privacy policy, and conflict resolution methods per Department of the Army HR standards
Claims Development Clerk (GS-0998-05)
Social Security Administration
Richmond, VA
09.2007 - 09.2011
- Provided administrative and human resources-related support to beneficiaries, SSA claims representatives, and service partners, focusing on eligibility verification, benefit entitlement determination, and claims processing under federal programs
- Processed original and replacement Social Security Number (SSN) applications, including for foreign nationals and students requiring SSNs for employment verification, school sponsorships, and work authorization, ensuring compliance with federal documentation standards
- Assisted in the intake, verification, and determination of disability, retirement, Medicare, and survivor benefits by gathering supporting documentation from employers, federal/state agencies, and healthcare providers
- Verified Medicare entitlements, performed routine data entry, corrected benefit payment errors, processed Medicare cards, and handled updates to eligibility records using SSA systems
- Reviewed claims for overpayments, refunds, and inaccurate benefit remittances, collaborating with human resources teams, field offices, and third-party agencies to correct benefit records and ensure accurate payroll deductions
- Managed Third Party Drafts and processed garnishment payments, court-ordered adjustments, and remittance reconciliations in support of financial and HR-related case outcomes
- Conducted claim interviews, collaborated with SSA disability specialists and the Office of Hearing and Appeals (OHA), and prepared files for Continuing Disability Review (CDR) and VIP case processing
- Supported EEO initiatives by assisting vulnerable claimants, VIPs, and limited-English-speaking populations, ensuring clarity of rights and access to benefits
- Coordinated records retention, managed destruction of confidential files, and maintained document security protocols in accordance with SSA policy and HR privacy rules
- Oversaw daily outgoing/incoming mail operations, signed off on secure FedEx and USPS dispatches, tracked signature-required documentation, and ensured documentation supporting HR/personnel actions was received, routed, and stored accurately
- Maintained front office workflow, performed reception duties, managed appointment scheduling, and guided applicants through pre-eligibility and documentation requirements in support of SSA and HR claims administration functions
Education
Master of Science - Psychology
Univeristy of Phoenix
Phoenix, AZ09-2014
Bachelor of Science - Applied Psychology
University of Phoenix
Tempe, AZ10-2010
Bachelor of Science - Developmental Psychology
Virginia State University
Petersburg, VASkills
- Disability claims processing
- Regulatory compliance
- Eligibility determination
- Case management
- Medical documentation review
- Data analysis and verification
- Attention to detail
- Problem solving and analytical skills
- Benefit calculations
- Investigative skills and insurance fraud expertise
- Claim adjudication and processing
- Technical documentation
- Employee benefits management
- Human resources
Affiliations
- Social Security Adminstartion "Comissiners Citation"
Certification
- Liberty Mutual Insurance Foundations of insurance certificate
- Certified Records Manager (CRM)
- Certified Information Governance Professional (CIGP)
- FOIA Professional Certification
- Security Manager Certification
- Pay Administration Certificate
- Army Administration Basic Course Certification
- Automated Logistics Specialist Certification
- Field Sanitation Certificate
- Urinalysis Prevention Leader Certification
- Blue Force Tracker Operations Certificate
- Cybersecurity and Privacy Fundamentals | 2023
- Senior Leadership Course | 2014
- Security Management Course | 2011
- EEO No Fear Training | 2012
- Advanced Leadership Course 92A30 Phase 1 & 2
- Warrior Leadership Course | 2009
- Basic Non-Commissioned Officer Course 92A | 2010
- Diversity and Inclusion Trainings
- Diversity Training G61055
- Understanding Diversity H38826
Accomplishments
- Army Commendation Medal
- Army Achievement Medal
- Commissioner's Citation (Social Security Administration)
- Exemplary Contribution Service Award
- Operation Iraqi Freedom Service Medal
Timeline
Post Claims Examiner – Disability (GS-993-12)
U.S. Railroad Retirement Board
09.2023 - Current
Legal Administrative Specialist / Retirement Claims Examiner (GS-0901-11)
U.S. Office of Personnel Management
09.2018 - 09.2023
Legal Administrative Specialist / Disability Claims Examiner (GS-0901)
U.S. Office of Personnel Management
07.2012 - 09.2018
Unit Administrator (GS-0303-07)
Department of the Army
09.2011 - 07.2012
Claims Development Clerk (GS-0998-05)
Social Security Administration
09.2007 - 09.2011
Inventory Management Supervisor (NCOIC)
U.S. Army Reserve
09.2000 - 03.2018
Master of Science - Psychology
Univeristy of Phoenix
Bachelor of Science - Applied Psychology
University of Phoenix
Bachelor of Science - Developmental Psychology
Virginia State University
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