Hi, I’m
Eboni Brown
Mechanicsville,VA
Summary
Federal Benefits Specialist with extensive experience in employee benefits administration, focusing on health, disability, and retirement plans. Proven ability to analyze complex benefits data and communicate effectively to employees, enhancing understanding and reducing errors. Strong problem-solving skills and sound judgment have led to improved efficiency in benefits processing.
Overview
25
years of professional experience
1
Certification
Work History
U.S. Railroad Retirement BoardChicago, IL
Post Claims Examiner – Disability (GS-993-12)
09.2023 - Current
Job overview
- Evaluated and adjudicated disability claims under the Railroad Retirement Act (RRA) and Social Security Act (SSA), supporting Human Resources compliance by ensuring accurate disability classifications, occupational impact assessments, and annuitant eligibility determinations
- Supported HR processes by determining employees’ work capacity, functional limitations, and ability to perform essential job functions as part of federal disability retirement consideration
- Collaborated with HR departments, medical consultants, and legal advisors to review disability documentation, validate earnings histories, and issue determinations affecting employment status and benefit eligibility
- Made determinations involving employment history, job duties, and occupational classifications, directly impacting HR separation actions, return-to-work decisions, and reasonable accommodation discussions
- Reviewed annuitants' work activity and earnings, interpreting findings for HR implications related to gainful employment, rehabilitation outcomes, and continued annuity eligibility
- Delivered technical guidance to HR stakeholders on disability law, regulatory interpretation, and SSA joint disability freeze processes, ensuring claims outcomes aligned with workforce and policy standards
- Advised on complex cases involving mental/physical limitations, workplace accommodations, and alternative employment pathways — collaborating across HR, legal, and medical channels to finalize determinations
- Ordered and reviewed consultative exams, coordinated payments via FMIS, and ensured HR documentation accurately reflected disability outcomes for personnel records
U.S. Office of Personnel ManagementWashington, DC
Legal Administrative Specialist / Retirement Claims Examiner (GS-0901-11)
09.2018 - 09.2023
Job overview
- Company Overview: Federal Position
- Managed and adjudicated retirement and disability claims involving human capital programs such as FERS, CSRS, military service credits, leave without pay (LWOP), and spousal annuity benefits, ensuring strict alignment with federal HR policies, retirement laws, and OPM directives
- Supported agency Human Resources departments by validating federal service, calculating retirement eligibility, resolving personnel record discrepancies, and providing final determinations on retirement-related employment benefits
- Provided in-depth guidance to HR specialists, benefits counselors, and agency personnel offices on retirement plan coverage, annuity computations, and personnel actions affecting benefits (e.g., SF-50, SF-2806, divorce decrees, court orders)
- Partnered with HRIS, Legal, Health & Safety, and Labor Relations teams to resolve escalated retirement and disability issues, interpret policy, and implement benefit adjustments with legal and administrative accuracy
- Reviewed employee personnel folders (eOPF) and conducted comprehensive eligibility analyses that directly informed HR separation actions, disability retirement approvals, and benefits calculations
- Participated in change management related to HR program modernization, including vendor transitions and process updates impacting the administration of employee benefits
- Delivered expert-level technical advice and training support to new HR team members on federal retirement benefits, program regulations, and claims workflows
- Used Microsoft Teams, Webex, and email to communicate HR policies, resolve inquiries, and provide real-time retirement case updates to internal HR departments and external stakeholders
- Federal Position
U.S. Office of Personnel ManagementWashington, DC
Legal Administrative Specialist / Disability Claims Examiner (GS-0901)
07.2012 - 09.2018
Job overview
- Company Overview: Federal Position
- Adjudicated a full range of federal disability retirement, survivor annuity, and compensation claims involving health benefits, life insurance, dependent care, and employee benefits for active and retired federal employees
- Interpreted and applied federal HR regulations, FERS/CSRS guidelines, and OPM policy directives to determine eligibility for retirement, disability, and survivor benefits
- Determined benefit entitlement for employees with temporary or permanent medical conditions, survivors of deceased annuitants, and dependent children, including those with disabilities
- Evaluated cases involving members of the National Guard, military technicians, terminally ill applicants, cancer patients, and applicants with hardship-based medical impairments, ensuring medical evidence aligned with HR policy standards
- Supported HR operations by calculating retirement annuities, updating life insurance eligibility, determining leave status, verifying military service credit, and reviewing records for retirement system participation (e.g., FERS, CSRS Offset, Interim, TSP, FEGLI)
- Entered data into HRLink and time/attendance systems to update retirement, leave, and personnel information for employee separation and benefits processing
- Corresponded with annuitants, survivors, and employees regarding benefit options, coverage continuation, and eligibility outcomes using professional written responses, telephone, and in-person consultations
- Worked closely with licensed medical professionals, physicians, and federal nurses to interpret medical documentation and validate the legitimacy of disability and survivor claims
- Supported agency congressional liaison efforts by drafting responses to inquiries and documenting legislative casework related to retirement and benefits concerns
- Handled financial accountability for benefits payouts and ensured accuracy of annuity amounts based on dependent status, court orders, and applicable service time
- Maintained HR compliance and documentation standards in accordance with federal audit, privacy, and data retention rules
- Federal Position
Department of the ArmyFort Lee, VA
Unit Administrator (GS-0303-07)
09.2011 - 07.2012
Job overview
- Served as the primary HR administrator and executive assistant to the unit Commander, managing personnel actions, payroll processing, military travel orders, leave administration, training schedules, and unit readiness functions for full-time and reserve service members
- Processed personnel transactions including record updates, adverse actions, training verifications, and mobilization status in compliance with Army regulations and federal HR policies
- Utilized automated personnel systems to maintain accurate data on pay records, attendance, supply requisitions, and administrative compliance, ensuring readiness for inspections, audits, and staff evaluations
- Reviewed incoming regulations and directives to determine impact on HR and operational processes; recommended procedural changes to align with updated policy
- Managed personnel evaluations and coordinated staffing needs, disciplinary actions, promotion packets, and awards submissions, ensuring compliance with DoD and federal HR guidelines
- Conducted Equal Employment Opportunity (EEO) program planning and implementation, including case tracking, complaint intake, witness coordination, and investigation facilitation
- Provided guidance to soldiers and civilians on insurance benefits, family care plans, travel entitlements, and military leave policies, serving as the primary point of contact for HR support and benefits questions
- Liaised with headquarters HR, legal, and finance offices to track submissions, confirm service records, and resolve discrepancies related to pay, service dates, and benefit eligibility
- Drafted and maintained HR documentation and correspondence for internal and external inquiries, supporting civilian personnel, active duty, and reserve staff
- Coordinated the planning of conferences, ceremonies, EEO training sessions, and ensured proper resource allocation for all unit-level HR functions
- Trained Army reservists and admin personnel on EEO complaint procedures, privacy policy, and conflict resolution methods per Department of the Army HR standards
Social Security AdministrationRichmond, VA
Claims Development Clerk (GS-0998-05)
09.2007 - 09.2011
Job overview
- Provided administrative and human resources-related support to beneficiaries, SSA claims representatives, and service partners, focusing on eligibility verification, benefit entitlement determination, and claims processing under federal programs
- Processed original and replacement Social Security Number (SSN) applications, including for foreign nationals and students requiring SSNs for employment verification, school sponsorships, and work authorization, ensuring compliance with federal documentation standards
- Assisted in the intake, verification, and determination of disability, retirement, Medicare, and survivor benefits by gathering supporting documentation from employers, federal/state agencies, and healthcare providers
- Verified Medicare entitlements, performed routine data entry, corrected benefit payment errors, processed Medicare cards, and handled updates to eligibility records using SSA systems
- Reviewed claims for overpayments, refunds, and inaccurate benefit remittances, collaborating with human resources teams, field offices, and third-party agencies to correct benefit records and ensure accurate payroll deductions
- Managed Third Party Drafts and processed garnishment payments, court-ordered adjustments, and remittance reconciliations in support of financial and HR-related case outcomes
- Conducted claim interviews, collaborated with SSA disability specialists and the Office of Hearing and Appeals (OHA), and prepared files for Continuing Disability Review (CDR) and VIP case processing
- Supported EEO initiatives by assisting vulnerable claimants, VIPs, and limited-English-speaking populations, ensuring clarity of rights and access to benefits
- Coordinated records retention, managed destruction of confidential files, and maintained document security protocols in accordance with SSA policy and HR privacy rules
- Oversaw daily outgoing/incoming mail operations, signed off on secure FedEx and USPS dispatches, tracked signature-required documentation, and ensured documentation supporting HR/personnel actions was received, routed, and stored accurately
- Maintained front office workflow, performed reception duties, managed appointment scheduling, and guided applicants through pre-eligibility and documentation requirements in support of SSA and HR claims administration functions
U.S. Army ReserveAPO AE
Inventory Management Supervisor (NCOIC)
09.2000 - 03.2018
Job overview
- Supervised and streamlined supply operations for U.S. military missions in Afghanistan, Kuwait, and Qatar, ensuring compliance with logistics regulations.
- Directed inventory control functions, including stock issuance, warehouse receipts, shipping tracking, and property record management.
- Trained personnel on warehouse procedures, material handling, and safety protocols to ensure compliance with Army logistics regulations.
- Maintained accountability of thousands of line items using SAMS1-E, FBCBT, SARSS1/2, and ILAP systems.
- Processed time-sensitive requisitions and secured management of classified and mission-critical documents.
- Conducted audits of inventory discrepancies, reconciled reports, and prepared documentation for command briefings and audits.
- Oversaw property accountability records affecting supply availability and unit readiness reporting.
- Developed SOPs to enhance team efficiency and support military HR initiatives regarding performance evaluations.
Education
Univeristy of Phoenix
Master of Science from Psychology
09-2014
University of Phoenix
Bachelor of Science from Applied Psychology
10-2010
Skills
- Disability claims processing
- Regulatory compliance
- Eligibility determination
- Case management
- Medical documentation review
- Data analysis and verification
- Attention to detail
- Problem solving and analytical skills
- Benefit calculations
- Investigative skills and insurance fraud expertise
- Claim adjudication and processing
- Technical documentation
- Employee benefits management
- Human resources
Certification
- Liberty Mutual Insurance Foundations of insurance certificate
- Certified Records Manager (CRM)
- Certified Information Governance Professional (CIGP)
- FOIA Professional Certification
- Security Manager Certification
- Pay Administration Certificate
- Army Administration Basic Course Certification
- Automated Logistics Specialist Certification
- Urinalysis Prevention Leader Certification
- Cybersecurity and Privacy Fundamentals | 2023
- Senior Leadership Course | 2014
- Security Management Course | 2011
- EEO No Fear Training | 2012
Accomplishments
- Army Commendation Medal
- Army Achievement Medal
- Commissioner's Citation (Social Security Administration)
- Exemplary Contribution Service Award
- Operation Iraqi Freedom Service Medal
References
References available upon request.
Education
other,other
Timeline
Post Claims Examiner – Disability (GS-993-12)
U.S. Railroad Retirement Board
09.2023 - Current
Legal Administrative Specialist / Retirement Claims Examiner (GS-0901-11)
U.S. Office of Personnel Management
09.2018 - 09.2023
Legal Administrative Specialist / Disability Claims Examiner (GS-0901)
U.S. Office of Personnel Management
07.2012 - 09.2018
Unit Administrator (GS-0303-07)
Department of the Army
09.2011 - 07.2012
Claims Development Clerk (GS-0998-05)
Social Security Administration
09.2007 - 09.2011
Inventory Management Supervisor (NCOIC)
U.S. Army Reserve
09.2000 - 03.2018
Univeristy of Phoenix
Master of Science from Psychology
University of Phoenix
Bachelor of Science from Applied Psychology
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