Summary
Dynamic leader with extensive experience at The Fortune Society, excelling in quality assurance and strategic planning. Proven track record in enhancing program efficacy and compliance, while fostering interdepartmental collaboration. Skilled in data analysis and care coordination, driving impactful outcomes for behavioral health and workforce development initiatives.
Overview
12
12
years of professional experience
Work History
Senior Director of Behavioral Health Operations
THE FORTUNE SOCIETY
L.I.C.
08.2023 - Current
- Oversee quality assurance for behavioral health services, ensuring compliance with federal, state, and local regulations.
- Develop and implement procedural workflows to enhance operational outcomes and service delivery.
- Collaborate with clinical teams to resolve barriers in care coordination and improve service provision.
- Establish strategic plans, policies, and objectives to enhance the BH division's performance metrics.
- Identify service gaps and advocate for the expansion of Medication-Assisted Treatment (MAT) services.
- Foster interdepartmental alliances for comprehensive client care across Fortune’s service offerings.
- Monitor critical indicators and provide data-driven recommendations to enhance program effectiveness.
- Supervise staff performance and development, ensuring alignment with clinical standards and agency values.
- Ensure timely completion of funder reports and adherence to regulatory requirements.
Senior Director of Workforce Development
THE FORTUNE SOCIETY
L.I.C.
03.2021 - 08.2023
- Guided Workforce Development and Vocational Training efforts, achieving contractual benchmarks and enhancing team effectiveness.
- Managed contractual obligations and developed monitoring tools for program efficacy and compliance.
- Implemented marketing strategies to increase program engagement and participant retention.
- Cultivated partnerships with employers to expand job placement opportunities for clients.
- Enhanced recruitment processes, leading to improved staff onboarding and training outcomes.
- Conducted audits to ensure compliance with departmental procedures and service delivery standards.
- Maintained strong relationships with external resources to support holistic client service pathways.
Director of Career Advisement
THE FORTUNE SOCIETY
L.I.C.
12.2019 - 03.2021
- Led career advisement services for over 1,200 annual clients, ensuring quality and compliance across funding sources.
- Managed SNAP/Otda program oversight and facilitated accurate vouchering and reporting processes.
- Conducted supervision and staff development initiatives to enhance team performance and client outcomes.
- Monitored case management documentation and compliance, promoting best practices within the advisement team.
- Oversaw employment readiness workshops, ensuring instructors received necessary support to achieve program goals.
- Engaged with stakeholders to maintain transparency and collaboration on program outcomes.
Education
Master’s Degree - Social Work
11.2018
Bachelor’s Degree - Psychology
12.2012
Skills
- Quality assurance
- Regulatory compliance
- Data analysis
- Program development
- Care coordination
- Strategic planning
Referrals
Furnished Upon Request
Completed Trainings
- EJusticeNY Integrated Justice Portal Certification
- Core Correctional Practices Certification
- Group Facilitation Training Certification
Education And Professional Development
- Walden University, Minneapolis, MN, Master’s Degree in Social Work, 11/01/18
- York College, Queens, NY, Bachelor’s Degree in Psychology, 12/01/12
Accomplishments
- Provided oversight for over 40 contracts, ensuring compliance and adherence to contractual obligations.
- Managed and supervised contracts totaling over $5 million, ensuring proper execution and financial accountability.
References
References available upon request.
Timeline
Senior Director of Behavioral Health Operations - THE FORTUNE SOCIETY
08.2023 - Current
Senior Director of Workforce Development - THE FORTUNE SOCIETY
03.2021 - 08.2023
Director of Career Advisement - THE FORTUNE SOCIETY
12.2019 - 03.2021
Walden University - Master’s Degree, Social Work
York College - Bachelor’s Degree, Psychology
Similar Profiles
BRITNEY Y JIMENEZBRITNEY Y JIMENEZ
Court Advocate at The Fortune SocietyCourt Advocate at The Fortune Society
Ashllen HaynesAshllen Haynes
Housing Specialist at The Fortune SocietyHousing Specialist at The Fortune Society
Laron RogersLaron Rogers
Community Engagement Specialist Supervisor at The Fortune SocietyCommunity Engagement Specialist Supervisor at The Fortune Society
Sophia R. JonesSophia R. Jones
Senior Manager, Practice Operations, Behavioral Health at Included HealthSenior Manager, Practice Operations, Behavioral Health at Included Health
Monique DR GillMonique DR Gill
Associate Director, Senior Manager of Social Service Program, Co-Program Coordinator Perinatal Behavioral Health Service (PBHS) at Washington University School of Medicine, Department of PsychiatryAssociate Director, Senior Manager of Social Service Program, Co-Program Coordinator Perinatal Behavioral Health Service (PBHS) at Washington University School of Medicine, Department of Psychiatry