Summary
Overview
Work History
Education
Skills
Timeline
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Eboni Dickerson

Saint Louis,Missoui

Summary

Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Instacart Shopper

Instacart
Saint Louis, MO
01.2020 - Current
  • Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Prepared orders for delivery, including selecting items from shelves, bags and boxes.
  • Read orders to verify attributes and quantities of merchandise.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
  • Ensured accuracy of orders by double checking contents before bagging each item.
  • Provided exceptional customer service throughout the shopping experience.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified needs of customers promptly and efficiently.

Lyft Driver

Lyft
Saint Louis, MO
03.2017 - 01.2020
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Notified customers of delays to decrease calls to support.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Followed regular schedule of pickups for individual customers and groups.
  • Followed safety regulations and state laws governing vehicle operation.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Managed customer complaints professionally and courteously.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Utilized GPS navigation systems to ensure timely arrival at destinations.

Customer Service Representative

Convergys
Saint Louis, MO
8.1-2014 - 01.2017
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated databases with new and modified customer data.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Mccluer North High School
Florissant, MO
05.2013

Skills

  • Route Planning
  • Delivery Management
  • Relationship Building
  • Customer Service
  • Planning and Organization
  • Attention to Detail
  • Product Expertise
  • Product Knowledge
  • Mobile Ordering Understanding
  • Sales Expertise
  • Advertising and Marketing
  • Upbeat and Outgoing Attitude
  • Documentation and Reporting

Timeline

Instacart Shopper

Instacart
01.2020 - Current

Lyft Driver

Lyft
03.2017 - 01.2020

Customer Service Representative

Convergys
8.1-2014 - 01.2017

High School Diploma -

Mccluer North High School

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Eboni Dickerson