Summary
Overview
Work History
Education
Skills
Timeline
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Eboni Dunlap

Austin,TX

Summary

Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Skilled in client oversight, issue resolution and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities.

Overview

10
10
years of professional experience

Work History

Experience and Optimization

Apple
Austin, TX
06.2020 - Current
  • Increased site engagement by 10%
  • Lead optimization program enhancing the User experience for online support pages and resources. Created reports and presentations detailing site enhancement opportunities.
  • Established working roadmaps using Adobe Analytics and Luminoso, for seamless review and reference of customer usage data and insights.
  • Regular cross-functional collaboration with internal stakeholders to present and gather updated project information.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement

Apple Care Mentor/SME

Apple
Austin, TX
06.2019 - 07.2020
  • Subject Matter Expert - Advisor training
  • Create Keynote and facilitate training presentations - class size range 5-17 trainees
  • Provide real-time feedback on standard operating procedures and workflow
  • Wrote and delivered
  • Established resources for resolutions and communications for common escalations
  • Regularly monitor KPI’s to ensure maximized efficiency within the personal workflow
  • Collaborated with management to identify and prioritize new development concepts

Business Development Manager

Uber, Restaurant, Partnerships
Austin, TX
09.2018 - 01.2019
  • Generated $65,000 in revenue during Q4 by building relationships with key decision-makers and stakeholders
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets
  • Collaborated with sales and marketing departments to support project rollout
  • Performed client research and identified opportunities for account growth, account penetration and market expansion
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Established relationships with key decision-makers within customer's organization to promote growth and retention
  • Created reports and presentations detailing business development activities

Inside Sales Account Rep -SMB

Office Depot Inc
Austin, TX
06.2017 - 08.2018
  • Committed to achieving 96% attainment post reorg
  • Generated a pipeline of $250,000 in revenue amongst a designated set of accounts
  • Involved in Bids, Contract negotiations, and Requests for proposals and re-bidding existing contracts
  • Oversee implementation process for new accounts and eliminate obstacles to buying, early in account onboarding
  • Influenced selling to existing customers a deeper range of products and services
  • Present solutions that relate directly to crucial business needs of theaccount.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Education

Bachelor of Arts - Marketing

Talladega College
Talladega, AL
06.2009

Skills

  • CRM (Salesforce)
  • Adobe Analytics
  • Business Planning
  • Analytical Thinking
  • Client Engagement
  • Performance Assessment
  • Project Analysis
  • Reports and Documentation
  • Data Analysis
  • Client Services
  • Service Optimization

Timeline

Experience and Optimization

Apple
06.2020 - Current

Apple Care Mentor/SME

Apple
06.2019 - 07.2020

Business Development Manager

Uber, Restaurant, Partnerships
09.2018 - 01.2019

Inside Sales Account Rep -SMB

Office Depot Inc
06.2017 - 08.2018

Bachelor of Arts - Marketing

Talladega College

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Eboni Dunlap