Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eboni Hampton

Edmond

Summary

Detail-oriented and dependable Billing Specialist with over [4] years of experience in dental and payroll billing environments. Skilled in insurance claims processing, payroll invoicing, payment reconciliation, and account management. Proficient in billing software. Demonstrates ability to ensure billing accuracy, reduce claim denials, and maintain compliance with HIPAA and financial regulations. Strong interpersonal and analytical skills, with a commitment to providing excellent customer service and supporting smooth revenue cycle operations.

Overview

7
7
years of professional experience

Work History

Billing Specialist (REMOTE)

Summit Services, Inc.
04.2023 - Current
  • Processed and reconciled invoices to ensure timely payment and accurate billing records.
  • Managed customer accounts by addressing inquiries and resolving discrepancies efficiently.
  • Utilized billing software to generate reports, track payments, and identify outstanding balances.
  • Track and Reconcile Billing Data: Review timesheets, payroll reports, and service usage logs to ensure correct billing amounts.
  • Manage Recurring Billing Cycles: Set up and maintain recurring billing schedules based on client contracts, adjusting for changes in employee counts or services.
  • Resolve Billing Discrepancies: Investigate and correct any invoice errors or disputes by collaborating with internal departments (e.g., payroll processing, sales, client services).
  • Client Account Maintenance: Update billing profiles and client records in billing and accounting software to reflect service changes, pricing updates, or contact information.

Billing Specialist (REMOTE)

Little Spurs Pediatric Urgent Care
01.2022 - 04.2023
  • Process Patient Billing: Accurately generate and submit claims for services rendered at urgent care clinics, including diagnostics, treatments, and procedures.
  • Insurance Verification & Pre-Authorization: Confirm patient insurance eligibility and obtain necessary pre-authorizations prior to billing when applicable.
  • Medical Coding: Apply appropriate CPT, ICD-10, and HCPCS codes based on provider documentation to ensure accurate claims submission.
  • Submit Claims to Payers: Electronically transmit claims to insurance companies through clearinghouses or payer portals, following up on rejections or denials.
  • Handle Billing Inquiries: Respond to patient and insurance inquiries regarding charges, balances, and EOBs (Explanations of Benefits), ensuring professional and empathetic communication.

Payroll Specialist (REMOTE)

One Source Virtual
03.2019 - 12.2021
  • Prepare and Issue Client Invoices
    Generate accurate invoices for tax preparation, advisory services, and consulting engagements based on hours worked, service agreements, or flat-rate pricing.
  • Review Engagement Letters and Contracts
    Ensure billing aligns with client engagement terms and fee structures outlined in service agreements or retainer contracts.
  • Track Billable Hours and Fixed Fees
    Coordinate with tax professionals to gather time tracking or project-based billing details for each client account.
  • Handle Retainers and Prepayments
    Apply client retainers or deposits to invoices and track usage against ongoing services.
  • Reconcile Billing Discrepancies
    Investigate and resolve issues related to overbilling, underbilling, or client disputes in coordination with tax staff.

Customer Service Representative

Loves Travel Stop
01.2018 - 02.2019
  • Field customer inquiries from truck drivers, fuel customers, and fleet accounts—both over inbound calls and via proactive outbound outreach
  • Provide courteous, accurate, and timely information or resolution.
  • Gather detailed information (e.g., travel plans, ticket requests, or legal case updates for TVC Pro-Driver) and enter it accurately into internal systems.
  • Maintain customer records with high attention to accuracy.
  • Respond to billing, membership, or service complaints—troubleshooting and resolving issues by coordinating with internal teams.
  • Accurately complete necessary paperwork, forms, and follow-up logs for each interaction

Education

Organizational Leadership

University of Central Oklahoma
Edmond, OK
05-2021

Skills

  • Billing systems and software
  • Invoice processing
  • Customer service
  • Dental Insurance Billing & Coding
  • Patient Billing & Collections
  • Data Entry Accuracy
  • Problem-Solving
  • Time Management
  • Accounts Receivables

Languages

English
Full Professional

Timeline

Billing Specialist (REMOTE)

Summit Services, Inc.
04.2023 - Current

Billing Specialist (REMOTE)

Little Spurs Pediatric Urgent Care
01.2022 - 04.2023

Payroll Specialist (REMOTE)

One Source Virtual
03.2019 - 12.2021

Customer Service Representative

Loves Travel Stop
01.2018 - 02.2019

Organizational Leadership

University of Central Oklahoma

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