Eboni Hernandez

- Oversee the collection of specimens in accordance with established protocols, including drug screens, biometric screenings, and insurance examinations, ensuring compliance with quality standards.
- Supervise the administration of oral solutions, adhering to training guidelines and maintaining accuracy and patient safety.
- Lead research and verification of test and client information by utilizing laboratory information systems, direct client communication, and approved verification tools to ensure data integrity.
- Demonstrate proficiency in navigating computer systems, accurately entering data, and managing electronic documentation to support operational efficiency.
- Oversee patient identification procedures, billing data entry, and payment collection processes, ensuring adherence to corporate policies and regulatory requirements.
- Supervise specimen processing activities, including labeling, centrifuging, aliquoting, freezing, and preparing samples for transport, maintaining strict quality control measures.
- Manage all non-patient-facing duties such as inventory management, supply stocking, sanitization, filing, and communication via phone and email to support laboratory operations.
- Ensure compliance with departmental policies, protocols, and procedures, promoting a culture of accuracy and accountability.
- Assist in the compilation, analysis, and submission of statistical data and reports to support departmental objectives and compliance.
- Maintain accurate and timely documentation of all relevant logs, including maintenance and temperature logs, in accordance with regulatory standards.
- Facilitate ongoing staff training and development by coordinating online and in-person educational courses to ensure team proficiency and compliance.

- Oversee daily operations within the primary care office, ensuring efficient patient flow, compliance with healthcare regulations, and high-quality patient care.
- Supervise the scheduling of patient appointments, including specialist referrals and follow-up visits, to optimize clinic productivity and patient satisfaction.
- Coordinate the collection, verification, and documentation of patient information, ensuring accuracy and confidentiality in accordance with HIPAA and other regulatory standards.
- Manage billing and coding processes, including accurate entry of patient data, insurance verification, and collection of payments, adhering to organizational policies.
- Oversee the preparation and processing of laboratory specimens and test orders, ensuring proper documentation, labeling, and transport logistics.
- Supervise clerical activities such as maintaining patient records, managing inventory of office and medical supplies, and ensuring the cleanliness and organization of the office environment.
- Ensure compliance with departmental policies, protocols, and procedures, fostering a culture of quality assurance and continuous improvement.
- Support data collection, reporting, and analysis to monitor clinic performance, patient outcomes, and operational metrics.
- Maintain accurate logs related to office equipment, temperature controls, and other regulatory documentation, ensuring timely updates.
- Facilitate staff training and development initiatives, ensuring team members remain current with policies, procedures, and healthcare regulations.
- Act as a liaison between healthcare providers, patients, insurance companies, and external vendors to promote seamless communication and operational effectiveness.


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• Conduct initial and ongoing assessments to determine eligibility for various assistance programs, including Health First Colorado (formerly Medicaid), Colorado Child Care Assistance, SNAP (Supplemental Nutrition Assistance Program), Colorado Works, and Long-Term Care services, utilizing systems such as CBMs and other official government databases.
• Interview applicants and clients, guiding them through the completion of required documentation, and ensuring they understand the eligibility process.
• Verify program and benefit eligibility by retrieving and cross-referencing data from multiple sources, including CBMs and other state and federal information systems.
• Calculate benefit entitlements based on client-provided data and collateral information, ensuring compliance with program guidelines and requirements.
• Review case details for accuracy, completeness, and consistency.
• Investigate eligibility discrepancies or errors, prepare reports on findings, and initiate corrective actions to restore or update benefits as necessary.
• Respond to client requests for appeals or administrative hearings, draft formal rebuttal correspondence, and participate in hearings when required.
• Provide clients with information about available community resources, including social services, childcare assistance, and other support programs to help address their needs comprehensively.
• Assist clients and stakeholders via the Customer Service Line (CSL), answering inquiries related to benefits, program changes, and service procedures.
• Participate in training sessions, team meetings, workshops, and seminars to stay current on policy updates and procedural changes.
• Support unassigned caseloads as needed, ensuring coverage and continuity of service.
• Perform additional duties as assigned to facilitate efficient program operations.

• Facilitated staff education on best practices in quality management, strengthening overall organizational performance.
• Analyzed trends in patient satisfaction data, recommending actionable steps for enhancing the patient experience.
• Enforced compliance with government regulations and company policies.
• Improved patient outcomes by implementing evidence-based quality improvement initiatives.