Eboni Joyner
Fresh Meadows,NY
Summary
Organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Expertise in operations management, supported by a strong background in optimizing workflows and implementing process improvements that enhance efficiency. Skilled in team collaboration and problem-solving, consistently achieving operational goals through effective resource management and the application of best practices. Committed to taking on additional responsibilities to support team objectives and drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Specialist
Success Academy Charter Schools
08.2023 - Current
- Managed daily school operations to ensure smooth functioning of academic and non-academic activities.
- Oversaw compliance with school policies, safety regulations, and operational procedures.
- Coordinated scheduling, logistics, and resource allocation to support teachers, staff, and students.
- Handled front office responsibilities including visitor management, communication, and correspondence.
- Maintained accurate student records and assisted with enrollment, attendance, and reporting.
- Supported leadership team by streamlining administrative processes and problem-solving operational issues.
- Partnered with families, staff, and external vendors to promote efficiency and positive school culture.
Flight Attendant
American Airlines
04.2016 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Waitress
Woodrows Bar and Restaurant
10.2015 - 02.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Front Desk Receptionist
Holiday Inn Express Hotel
07.2015 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Supervisor
De Novo French Restaurant
05.2015 - 01.2016
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Built performance-oriented culture with satisfied, hardworking employees by highlighting success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Front Desk Agent
Staybridge Suites Hotel
04.2014 - 05.2015
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Educated guests on hotel security features and safety processes.
- Delivered above-and-beyond service to guests by making outside reservations and setting up tours.
Communications Representative
Sears Call Center
03.2012 - 04.2014
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to minimize on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Arts - Psychology
The University of Texas at San Antonio
San Antonio, TX05.2015
Skills
- Verbal and Written Communication
- Team Collaboration
- Decision Making
- Problem Solving
- Time Management
- Creative Thinking
Certification
CPR certified
Timeline
Operations Specialist
Success Academy Charter Schools
08.2023 - Current
Flight Attendant
American Airlines
04.2016 - Current
Waitress
Woodrows Bar and Restaurant
10.2015 - 02.2016
Front Desk Receptionist
Holiday Inn Express Hotel
07.2015 - 02.2016
Supervisor
De Novo French Restaurant
05.2015 - 01.2016
Front Desk Agent
Staybridge Suites Hotel
04.2014 - 05.2015
Communications Representative
Sears Call Center
03.2012 - 04.2014
Bachelor of Arts - Psychology
The University of Texas at San Antonio
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