Eboni Kelly
Homewood,IL
Summary
Results-oriented healthcare management professional with expertise in analyzing claim denials and enhancing operational efficiency through SQL proficiency. Demonstrated ability to improve patient services and ensure fair processing. Strong communicator with exceptional organizational skills.
Overview
15
15
years of professional experience
Work History
Health Advocacy Solutions Shopper
Health Care Service Corporation
Chicago, IL
2019.02 - Current
- Managed healthcare benefit accounts for major corporations, optimizing client satisfaction and service delivery.
- Identified health trends for each account to help determine the best benefits for their employees.
- Conducted analysis and research on claim denials and appeals, facilitating accurate and fair claim processing.
- Assisted members with product selection and health service inquiries.
- Maintained accurate inventory of health products and supplies.
- Collaborated with team to enhance customer service strategies.
Appraisal Coordinator
Stewart/MDA Solutions
Orlando, FL
2011.08 - 2018.11
- Coordinated allocation of residential appraisal orders, ensuring qualified appraisers received tasks aligned with client needs.
- Oversaw appraisal process from initiation to delivery, ensuring timely fulfillment and compliance with customer specifications, resulting in accurate distribution of verified reports.
- Coordinated appraisal schedules for timely completion of property evaluations.
- Communicated with clients to gather necessary documentation for appraisals.
- Managed appraisal requests through proprietary software and tracking systems.
Education
Bachelor of Business Administration - Healthcare Management
Capella University
FL2023-12
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT2026-03
Skills
- Healthcare Management
- Patient Services
- Healthcare Analytics
- Data Analyst
- Data Visualization
- Vendor Management
- Organizational Skills
- Problem solving
- Communication proficiency
Timeline
Health Advocacy Solutions Shopper
Health Care Service Corporation
2019.02 - Current
Appraisal Coordinator
Stewart/MDA Solutions
2011.08 - 2018.11
Bachelor of Business Administration - Healthcare Management
Capella University
MBA - Healthcare Administration
Western Governors University