Eboni King
2603 Quaker Creek Dr ,NC
Summary
Adept at enhancing healthcare workflows and patient satisfaction, my tenure at UNC Medical Center showcases my expertise in records management and critical thinking. Skilled in HIPAA compliance and fostering multidisciplinary team collaboration, I've significantly contributed to process improvements, demonstrating professionalism and ethics in high-pressure environments.
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Organized Health Unit Coordinator with [Number] years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
UNC Medical Center
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
Administrative Manager
Mary Washington Hospital
07.2022 - 03.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Lead Administrative Assistant
KidMed Pediatric Urgent Care
02.2021 - 07.2023
- Implemented document management systems, increasing efficiency in file organization and retrieval access times.
- Provided backup support during periods of heavy workload or staff absences, maintaining continuity of operations without disruption to services provided by the department or other stakeholders' expectations met accordingly.
- Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
- Organized and maintained confidential files, protecting sensitive information from unauthorized access while ensuring easy retrieval for authorized personnel.
- Streamlined office procedures by implementing efficient workflow processes and reducing redundancies.
- Prepared comprehensive reports and presentations, supporting executive decision-making processes.
- Organized company events, fostering a positive work environment and strengthening team dynamics.
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Maintained accurate financial records by diligently tracking expenses and processing reimbursements in a timely manner.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Nurses Aide
Comfort Keepers Home Care
10.2019 - 11.2022
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in patient mobility, improving their physical strength and independence with daily activities.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Streamlined workflow efficiency by stocking supplies, sterilizing equipment, and maintaining clean workstations for nurses'' use.
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ01-2025
High School Diploma -
Randallstown High School
Randallstown, MD05-2011
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Case management
- Process improvement strategies
- Workflow coordination
- Patient education
- Supply restocking
- Multidisciplinary team collaboration
- Resource optimization
- Paperwork processing
- Training and mentoring
- Progress monitoring
- Medical records management
- Patient scheduling expertise
- EMR updating
- HIPAA compliance
- Healthcare software
- Unit reception
- Emergency response support
- Order transcription
- Stress management techniques
- Chart assembly
- Medical terminology proficiency
- Staff scheduling
- Patient relations
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) – International Association for Six Sigma Certification.
- Master Certified Health Education Specialist (MCHES) – National Commission for Health Education Credentialing.
- Health Care Compliance Certification Program Certificate Holder(HCCP)- Compliance Certification Board.
- Certified Risk Manager In Healthcare(CRMH)Global Risk Community.
- Home Health Aide (HHA) Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Health Unit Coordinator
UNC Medical Center
03.2024 - Current
Administrative Manager
Mary Washington Hospital
07.2022 - 03.2024
Lead Administrative Assistant
KidMed Pediatric Urgent Care
02.2021 - 07.2023
Nurses Aide
Comfort Keepers Home Care
10.2019 - 11.2022
- Lean Six Sigma Green Belt Certification (LSSGB) – International Association for Six Sigma Certification.
- Master Certified Health Education Specialist (MCHES) – National Commission for Health Education Credentialing.
- Health Care Compliance Certification Program Certificate Holder(HCCP)- Compliance Certification Board.
- Certified Risk Manager In Healthcare(CRMH)Global Risk Community.
- Home Health Aide (HHA) Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Randallstown High School
Similar Profiles
Kameron WilkesKameron Wilkes
Certified Nursing Assistant at UNC Medical CenterCertified Nursing Assistant at UNC Medical Center
LaShonda HarrisLaShonda Harris
Charge Nurse, Intermediate Surgical Care Unit at UNC Medical CenterCharge Nurse, Intermediate Surgical Care Unit at UNC Medical Center
KATHY GIBSONKATHY GIBSON
Surgical Technologist Traveler at UNC Medical CenterSurgical Technologist Traveler at UNC Medical Center