A versatile Personal Care Aide with over 8 years of experience assisting clients with their daily living needs at home. Skilled in providing attentive care to patients by addressing health requirements, aiding with personal grooming, performing light housekeeping, and offering supervision. An adept communicator, proficient in supporting patients' needs, recording information, and liaising with both supervisors and family members.
Hi, I’m
Eboni McClain
Milwaukee,WI
Summary
Overview
24
years of professional experience
Work History
Holding Hands Homecare
Personal Care Worker (PCW)
2023.12 - Current (9 months)
Job overview
- Assisting with personal care tasks
- Performing in-home cleaning tasks
- Providing support for individuals with developmental disabilities, behavioral issues, mental health conditions, and physical disabilities
- Handling incident reports and crisis intervention
- Assisting with meal preparation and medication management.
- Successfully managed challenging patient caseloads by adapting nursing care approaches based on each individual''s medical history, condition severity, and personal preferences.
- Optimized patient satisfaction by providing personalized pharmaceutical care and addressing individual needs and concerns.
- Enhanced patient comfort by providing attentive and personalized care services.
- Enhanced patient comfort with effective pain management strategies and personalized care plans.
- Provided high-quality personal care, including bathing, dressing, grooming, and toileting assistance.
- Assisted clients in achieving greater independence with daily living tasks, such as budgeting, meal planning, and personal care management.
- Liaised between healthcare providers, case managers, social workers, and family members to ensure cohesive collaboration across all aspects of patient care.
Newson Residential
PCA/Caregiver
2023.07 - 2023.10 (3 months)
Job overview
- Assisting patients with dressing, bathing, and eating
- Performing facility cleaning and maintenance tasks
- Conducting patient bed checks
- Providing support for individuals with developmental disabilities, behavioral issues, mental health conditions, and physical disabilities
- Assisting with meal preparation and medication management.
USTA Billie Jean King National Tennis Center
Facilities Manager
2019.01 - 2022.01 (3 years)
Job overview
- Cleaning and maintaining floors
- Scrubbing and sanitizing restroom facilities
- Handling light facility repairs
- Keeping janitor room and closets clean and organized.
- Increased client satisfaction by 40% by consistently maintaining a clean and safe environment for occupants.
- Maintained healthy environment by disinfecting surfaces and removing trash daily.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Assisted in training of 15 new janitorial assistants on department policies, procedures, and safe work practice
Family Members
PCW
2012.01 - 2017.01 (5 years)
Job overview
- Providing personal care and companionship
- Assisting with medication and doctor appointments
- Performing light housekeeping tasks
- Running errands
- Contributing to positive living environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
- Provided emotional support to patients'' families during the grieving process through active listening and empathetic communication.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Lakeside Manor For Adults
PCW
2009.10 - 2013.05 (3 years & 7 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Opinion Access Corp.
Call Center Agent
2000.02 - 2009.05 (9 years & 3 months)
Job overview
- Contacting prospects via phone calls and emails
- Qualifying prospect clients
- Performing data entry and managing spreadsheets and databases.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Edwin Gould Academy
Executive Assistant
2001.04 - 2003.09 (2 years & 5 months)
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars by scheduling meetings, appointments, and coordinating travel arrangements to optimize time.
- Maintained confidentiality of sensitive documents, ensuring their proper storage and distribution as necessary.
- Managed office inventory by tracking supplies and placing orders to ensure smooth daily operations. Answered aproximately 100 phone calls daily as well as email inquiries.
- Screened calls and emails, responding appropriately to support executive correspondence.
- Operated multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Ensured accurate record-keeping through diligent data entry and database management for essential company information.
- Fostered positive work environment with effective communication skills and professional relationships among colleagues.
- Processed incoming mail and packages, recording, dispatching, or distributing them correct recipient.
- Supported onboarding of new employees by providing training materials and coordinating orientation schedules for seamless team integration.
- Coordinated and scheduled meetings and conference calls to optimize senior staff's scheduling.
- Streamlined calendar management for executives by strategically scheduling appointments, considering priorities, and minimizing conflicts.
Education
DHS Milwaukee, WI
PCA Certification
01.2024
University Overview
Caliber Training Institute New York, NY
Certificate in Medical Assisting
01.2008
University Overview
Edwin Gould Academy New York, NY
High school
06.1997
University Overview
Skills
- Personal Care Worker (PCW)
- Palliative care awareness
- Interpersonal and client communications
- Care Planning and Management
- Trauma-informed care
- Healthcare Common Procedures Coding System (HCPCS)
- Personal Bookkeeping
- Bedside Care
- Caregiving skills
- Outgoing Personality
- Personal hygiene maintenance
- Healthcare Regulations Compliance
Assessments
Assessments
- Work style: Reliability, Proficient, 08/01/23
- Cleaner fit, Proficient, 08/01/23
Timeline
Personal Care Worker (PCW)
Holding Hands Homecare
2023.12 - Current (9 months)
PCA/Caregiver
Newson Residential
2023.07 - 2023.10 (3 months)
Facilities Manager
USTA Billie Jean King National Tennis Center
2019.01 - 2022.01 (3 years)
PCW
Family Members
2012.01 - 2017.01 (5 years)
PCW
Lakeside Manor For Adults
2009.10 - 2013.05 (3 years & 7 months)
Executive Assistant
Edwin Gould Academy
2001.04 - 2003.09 (2 years & 5 months)
Call Center Agent
Opinion Access Corp.
2000.02 - 2009.05 (9 years & 3 months)
DHS
PCA Certification
Caliber Training Institute
Certificate in Medical Assisting
Edwin Gould Academy
High school
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