Eboni Milsap
Columbus,GA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of queries, efficient call management, and effective policy development. Excelled at VALLEY Hospitality by leveraging consultative sales techniques and data entry skills, significantly improving service delivery. Skilled in fostering positive customer relations and achieving team goals through strategic planning and performance analysis.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
VALLEY Hospitality
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Customer Service Representative (remote)
Arise
03.2018 - 11.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative(remote)
Humana
05.2016 - 02.2018
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Carver High School
Columbus, GA05.2006
Skills
- Paperwork Processing
- Data Entry
- Consultative Sales
- Scheduling
- Call Management
- Data Collection
- Report Generation
- Office equipment proficiency
- Call Center Operations
- Sales closing
Timeline
Customer Service Representative
VALLEY Hospitality
06.2023 - Current
Customer Service Representative (remote)
Arise
03.2018 - 11.2021
Customer Service Representative(remote)
Humana
05.2016 - 02.2018
High School Diploma -
Carver High School
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