EBONI NICHOLS
Jacksonville,FL
Summary
To obtain a position utilizing experience , problem-solving, and organizational skills to coordinate shipping and receiving duties. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Detailed oriented while providing document management and deadline monitoring practices. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers and drivers.
Overview
15
15
years of professional experience
Work History
Transportation Coordinator/Customer Service Representative
TAMIA Freight & Logistics LLC
01.2021 - Current
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Improved workflow and productivity by implementing upgraded processes.
- Negotiated contracts with carriers to secure optimized rates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Worked closely with customers to effectively resolve issues and complaints.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company for support and assistance.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
Advanced Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration
01.2015 - 05.2020
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Verified and updated clinical records.
- Scheduled appointments for patients.
- Interviewed patients to verify and update clinical and demographic records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage.
Business Office Representative
Memorial Behavioral Health
01.2009 - 01.2015
- Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
- Maintained computers, telephone systems, copiers and fax machines.
- Operated telephone console to receive incoming calls.
- Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Education
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MSHigh School Diploma -
Bay High School
Bay Saint Louis, MS05.2002
Skills
- Complex Problem-Solving, customer service
- Computer literate, data entry, faxing,filing, Microsoft Office
- Shipping coordination
- DOT Requirements & regulations
- Driver Tracking, Route Planning
- Administrative Support
- Phone and Email Communication
- Word Processing
- Professional Relationships
- Operational Efficiency
- Driver Communications
- Resolving Shipping and Delivery Problems
- Shipment Monitoring
- Hazardous Materials
- Equipment Location Identification
- Maintenance Needs
Timeline
Transportation Coordinator/Customer Service Representative
TAMIA Freight & Logistics LLC
01.2021 - Current
Advanced Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration
01.2015 - 05.2020
Business Office Representative
Memorial Behavioral Health
01.2009 - 01.2015
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
High School Diploma -
Bay High School
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