Eboni Olubire
Clinton,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Retail Supervisor
AU University
Washington, DC
08.2023 - Current
- Mentored newly hired staff in upselling techniques to improve sales.
- Supervised work of cashiers, training new team members and monitoring performance.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Dealt with customer complaints and rectified product and service issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Created successful plans to maximize profits and reduce loss.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Counted and balanced registers.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Trained, managed and motivated employees to promote professional skill development.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Store Manager
eboniaqua
01.2019 - 07.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Organized merchandise displays according to seasonal promotions or special events.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Performed regular audits to ensure compliance with company standards.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared employee performance appraisals, providing actionable feedback.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Worked closely with vendors to negotiate contracts for goods or services.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured all safety protocols were followed at all times by staff members.
Aftercare Supervisor
Aunty K Kiddie Transport
12.2017 - 09.2019
- Assisted with school drop-off and pick-up services for parents who needed it.
- Offered tutoring services in math, science, English, and history as needed by individual students.
- Cared for children in institutional settings.
- Maintained safe play environment.
- Taught basic life skills, such as hygiene, manners, respect, to students.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Developed and implemented lesson plans and activities for children of various ages.
- Prepared snacks for the children; ensuring that their dietary needs were met.
- Monitored student progress throughout the semester; alerting parents of any issues or concerns quickly.
- Responded quickly to medical emergencies if they occurred while on duty.
- Provided nurturing and appropriate environment for children ranging in age from 3 to 14.
- Encouraged positive behaviors among students by setting clear expectations and boundaries.
- Provided emotional support and comfort to students who needed it.
- Created educational materials for use in class or at home.
- Sanitized toys and tables to maintain clean, safe environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Emergency Medical Technician
Providence Hospital and Medical Center
Washington, DC
02.2010 - 01.2012
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Maintained appropriate inventory levels and replenished treatment areas.
- Assessed patient responses to treatments and communicated any changes to the physician or nurse supervisor.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Provided patient care and monitored vital signs.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Performed venipuncture, arterial puncture and IV insertion.
- Triaged patients to award priority to patients with more severe complications.
- Performed basic, non-invasive medical assistant duties.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Ensured compliance with safety standards during transport of patients from one area to another.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Maintained accurate records of patient data, treatments and medications.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Attended training to validate or refresh basic professional skills.
- Assisted with CPR and airway clearing procedures during emergencies.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Education
Emergency Medical Technician -
Prince George's Community College
Upper Marlboro, MD06-2008
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05-2001
Skills
- Employee Motivation
- Customer Service Management
- Employee Training
- Store Organization
Affiliations
- I love being a Band mom for my kids in High School and College
Timeline
Retail Supervisor
AU University
08.2023 - Current
Retail Store Manager
eboniaqua
01.2019 - 07.2023
Aftercare Supervisor
Aunty K Kiddie Transport
12.2017 - 09.2019
Emergency Medical Technician
Providence Hospital and Medical Center
02.2010 - 01.2012
Emergency Medical Technician -
Prince George's Community College
High School Diploma -
Fairmont Heights High School
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