EBONI PATTERSON
Memphis,TN
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
14
14
years of professional experience
Work History
General Clerk
CACI International
09.2023 - Current
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
Data Entry/ Customer Service Representative
Strategic Data Systems
01.2019 - 09.2023
- Support the MNCC Contact Center that provides contact center support for Sailors, recruits, Navy families, Reservists, Retirees, Veterans, and the general public
- Build, develop, and maintain partnerships with teammates and managers to maximize effectiveness and serving customers
- Establish and maintain effective working relationships with internal and external customers
- Uses a computer to create, edit, print, retrieve, or manipulate files
- Office duty expert on all benefits and entitlements
- Knowledge in review employment forms to verify employee benefits and entitlements and process compensation benefits claims submitted by employees
- Knowledge of human resource rules, processes, and procedures to provide administrative assistance and advice to military service members
- Ability to obtain data needed for completing, verifying, and updating personnel records
- Reviewing pay entitlement documents to ensure they are authentic, accurate, and in compliance with applicable regulations, policies, and precedents
- Sets priorities for work, consulting with a supervisor only when competing priorities arise
- Respond in writing to benefits-related questions
- Collect SSN and DOD ID information in regulation of guidelines of privacy act statement
- Knowledge in maintaining documents (e.g., publications, directives, recurring reports, tickler files, and correspondence, filing systems) related to human resources functions
- Review personnel documents or correspondence for grammatical and spelling errors
- Maintains ongoing relationships with all levels of management to discuss initiatives
- Experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing
- Applying laws, rules, or regulations and written guidelines
- Experience gained in an environment conducting face-to-face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues
- Negotiating with others to resolve issues
- Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies
- Build, develop, and maintain partnerships with teammates and managers to maximize effectiveness and serve customers
- Operates standard office equipment, for example, telephone, computer, fax, photocopier, etc
- Perform clerical support (e.g., typing, filing, and data entry) for a human resources office and ensures compliance with the Department of Defense, Department of the Navy, Privacy Act, HIPAA, and PCI regulatory guidance
- Performs as a valuable member at the Navy Personnel Command Emergency Control Center in support of the US Navy military members and families
- Generates and produces supporting documentation utilizing Oracle, e-Client, TOPS, OPINS, MIAP, EAIS, IPAR, ODIS, NSIPS, DSIPS, DTS, MMPA, SALESFORCE, and NDAWS when responding to and diagnosing problems while helping customers
Server/Bartender
Tailors Union/The Pocket
01.2023 - 07.2023
- Welcoming customers
- Reading and listening to people to determine beverage preferences
- Make recommendations and take drink orders
- Planning drink menus
- Informing customers about new beverages and specials
- Selecting and mixing ingredients garnishing glasses, and serving beverages to customers.
74D- Chemical, Biological, Radiological, and Nuclear (CBRN) Specialist
Tennessee Army National Guard
05.2012 - 05.2019
- Plan, employ and coordinate defense systems against these weapons agents in support of joint and combined arms operations
- Decontaminate hazardous material spills or accidents
- Provide training advice and supervision regarding CBRN equipment and operations
- Train military and civilian personnel on CBRN response operations
- Operate and maintain CBRN detection and decontamination equipment
- Operation of CBRN Decontamination, Defense, Detection, and Monitoring Equipment
- Preparation for CBRN defense Actions/Procedures
- Wear and use protective equipment
- Hazardous Material Certification (at the awareness level)
- Exposure to toxic agents while wearing CBRN protective equipment.
Unarmed Security Guard
Allied Universal/ Whelan
09.2017 - 01.2019
- Serve as the first point of contact for visitors, employees, and management
- Help report suspicious, dangerous, or criminal activity that may occur at client sites
- Provide the highest level of customer service to client employees and guests
- Report safety and security concerns to management through verbal and written communication
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Maintains the organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed.
Disney Store Cast Member/Call Agent
Talent Force
10.2015 - 10.2016
- Demonstrated knowledge of and passion for Walt Disney World products and services
- Responding efficiently and accurately to guests inquiring about DisneyStore.com orders, explaining possible solutions, and ensuring that guests feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed
- Building lasting relationships with guests and other call center cast team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that suit guests’ needs better
Service Agent
Enterprise
10.2015 - 10.2016
- Clean vehicle exterior by hand, brush, or by operating washing equipment
- Pick up the consumer at the time requested and drop off the consumer after the rental is turned in
- Responsible for the care and maintenance of the cars on the lot
- Vacuuming and prepping the cars, checking fluids, and changing tires
- Polish, dry, and clean vehicle windshields, windows, lights, mats, and exterior body, by hand
- Vacuum, shampoo, add air freshener, and clean vehicle interior (some stain removal may be required)
- Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
- Perform miscellaneous job-related duties as assigned
- Pick up and drop off consumer
- Manage customer service skills by greeting consumers and taking care of consumers’ rental.
Nike Warehouse Picker/Packer
Kelly/Adecco
10.2013 - 05.2015
- Received stored and dispatched materials
- Oversaw job site supervising production and team members
- Monitored shipping forecast for the planning of storage capacity
- Managed inventory levels to maintain inventory demands
- Handled required paperwork
- Filled orders by checking and picking wrapping packing shipping and loading and unloading inventory
- Mentored and evaluated new and current employees regarding safety production and operational protocols
- Conducted daily cycle counts and management of workloads
- Reported shortages rotation product movement and maintenance of warehouse
- Responsible for a clean and safe work environment
- Managed incoming goods and outlined apt storage of materials
- Handled inventory accuracy and aided cycle count exercises
- Formulated waybills for shipment
- Kept a record of outgoing shipments and coordinated employee safety programs
- Handled recycled computer paper.
Crew Member
McDonald’s
05.2010 - 03.2012
- Received payment by cash, check, credit cards, or automatic debits, and issued receipts to customers
- Inputted food orders for customers, and ensured the accuracy of orders
- Assisted customers by providing information and resolving their complaints
- Verified that prepared food meets quality and quantity requirements, and maintained the working area's cleanliness
- Processed orders for customers accurately and within 'service' times
- Served customers with courtesy, patience, and a smile
- Demonstrated ability to interact with customers from diverse cultures and backgrounds
- Transformed 'difficult' customers into loyal, repeat guests by leveraging strengths in premium service delivery and the ability to find win-win resolutions
- Strong attention to detail with a proven ability to quickly learn all aspects of new menus and specialties
- Reputation for putting guests at ease and maintaining composure in stressful situations
Education
Bachelor in Business Administration -
Strayer University
Memphis, TN10.2022
High School Diploma -
Kirby High School
Memphis, TN05.2010
Skills
- Excellent keyboarding and word processing skills; type over 40 WPM
- Experience using various business machines including Fax, Copier, and 10-Key
- Computer Literacy
- Perform clerical support (eg, typing, filing, data entry) for a human resources office
- Answering general inquiries regarding military human resources
- Preparing correspondence, reports, and briefs according for department/command according to policy
- Extract data from a human resources information system for use in reports
- Independently performing human resources administrative functions such as processing personnel actions
- Interpreting human resources rules, regulations, and procedures
- Manage applicant data using software programs (eg, Access, Excel, Outlook, PowerPoint, or similar software applications)
- Respond to customer inquiries by researching human resources rules or regulations
- Serve as a liaison for hiring officials on human resources practices (eg, hiring, terminations, promotions, disciplinary actions)
- Knowledge of office administrative practices, procedures, forms, and publications management Knowledge of the assigned organization’s management requirements
- Ability to provide administrative support and recommend solutions to human resources-related issues
- Human Resources record keeping
- Benefits and work-life programs
- Communicate tactfully and effectively, both orally and in writing, to meet program objectives including preparing reports in various formats and presenting data to various organizational levels
- Ability to provide Administrative Support
- Utilize systems such as ECLIENT, 912 database, and FAXTRACKER
Clearance
DOD Secret Security Clearance Held
Software System Skills
- Outlook
- PowerPoint
- Word
- 912 Database
- Excel
- Oracle
- TOPS/TWMS
- Salesforce/CRM
References
Susan Stevenson, Supervisory Human Resources Specialist (GS-10), Navy Personnel Command PERS-912, 901-874-3384, susan.m.stevenson.civ@us.navy.mil Sean Hamilton, Navy Reserve Retirements Manager (GS-11), Navy Personnel Command Center, 901-874-4747, sean.h.hamilton2.civ@us.navy.mil Dan McCoy, Supervisory Human Resources Specialist, Navy Personnel Command PERS-912, 901-874-44604, daniel.r.mccoy2.civ@us.navy.mil Jordan Keplinger, General Manager, Tailors Union, 901-713-747, gm@tailorsunionmemphis.com Janet Owens, Customers Service Supervisor Trainer, My Navy HR Service Center, Strategic Data Systems, 901-713-1791, janet.c.owens.ctr@us.navy.mil
Training
Accident Avoidance Course for Military Vehicles Combat Life Saver United States Army Basic Training 2012 Chemical, Biological, Radiological, and Nuclear Specialist Certification Training and Completion in Toxic Agent at The Chemical Defense Training Facility Department of the Navy Annual Privacy Training DOD Cyber Awareness Challenge Yearly Counterintelligence Awareness and Security Brief National Defense Service Medal
Timeline
General Clerk
CACI International
09.2023 - Current
Server/Bartender
Tailors Union/The Pocket
01.2023 - 07.2023
Data Entry/ Customer Service Representative
Strategic Data Systems
01.2019 - 09.2023
Unarmed Security Guard
Allied Universal/ Whelan
09.2017 - 01.2019
Disney Store Cast Member/Call Agent
Talent Force
10.2015 - 10.2016
Service Agent
Enterprise
10.2015 - 10.2016
Nike Warehouse Picker/Packer
Kelly/Adecco
10.2013 - 05.2015
74D- Chemical, Biological, Radiological, and Nuclear (CBRN) Specialist
Tennessee Army National Guard
05.2012 - 05.2019
Crew Member
McDonald’s
05.2010 - 03.2012
Bachelor in Business Administration -
Strayer University
High School Diploma -
Kirby High School
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