Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Eboni Peguero

Jacksonville,FL

Summary

Dynamic professional with a proven track record in compassionate caregiving and patient care, demonstrated at Comfort Keepers. Excelled in providing emotional support and meal preparation, significantly improving patient health. Skilled in managing multiple chat windows with Arise, enhancing customer satisfaction. Achieved notable success in first-contact resolutions, showcasing exceptional communication and multitasking abilities.

Professional customer service specialist with solid background in managing chat-based interactions. Adept at resolving issues efficiently, fostering positive customer experiences, and adapting to evolving requirements. Strong focus on teamwork, communication, and delivering consistent results. Skilled in problem-solving, multitasking, and utilizing chat platforms to provide exceptional support.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Home Care Provider

Comfort Keepers
11.2021 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.

Remote Customer Service Online Chat Support

Arise
08.2019 - 05.2024
  • Promoted additional products or services when appropriate, contributing to company revenue growth.
  • Maintained detailed records of customer interactions for reference in future support scenarios.
  • Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
  • Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
  • Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
  • Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
  • Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.

Customer Care Live Chat Agent

Macys Call Center
05.2015 - 02.2020
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
  • Collaborated with cross-functional teams to improve overall customer experience and address recurring issues.

Education

No Degree - Business Administration

University of Phoenix
Tempe, AZ
08-2026

Skills

  • Compassionate caregiving
  • Patient care
  • Meal preparation
  • Emotional support
  • Dementia care
  • Light exercise assistance

Timeline

Home Care Provider

Comfort Keepers
11.2021 - Current

Remote Customer Service Online Chat Support

Arise
08.2019 - 05.2024

Customer Care Live Chat Agent

Macys Call Center
05.2015 - 02.2020

No Degree - Business Administration

University of Phoenix
Eboni Peguero