Eboni Peguero
JACKSONVILLE,FL
Summary
Dynamic Chat Support Specialist with a proven track record at Teladoc Health, excelling in customer service excellence and effective communication. Recognized for implementing process improvements and maintaining a calm demeanor under pressure, fostering a collaborative team environment. Skilled in multitasking and data entry, ensuring optimal service delivery during peak periods.
Overview
2026
2026
years of professional experience
Work History
Chat Support Specialist
Teladoc Health
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
Chat Support Representative
Optum United Health Group
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
Health Care Aide
Comfort Keepers Home Care
11.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with patient transfer and ambulation.
Education
No Degree - Health Administration
Metro Tech
Oklahoma City, OKSkills
Patience and tolerance
Empathy display
Complaint handling
Typing speed
Performance tracking
Teamwork
Customer service excellence
Problem-solving skills
Time management
Computer skills
Multitasking
Excellent communication
Attention to detail
Self motivation
Microsoft office
Data entry
Effective communication
Verbal and written communication
Reliability
Calm under pressure
Timeline
Health Care Aide
Comfort Keepers Home Care
11.2021 - Current
Chat Support Specialist
Teladoc Health
Chat Support Representative
Optum United Health Group
No Degree - Health Administration
Metro Tech