Eboni Peguero
JACKSONVILLE,FL
Summary
Dynamic Chat Support Specialist with a proven track record at Teladoc Health, excelling in customer service excellence and effective communication. Recognized for implementing process improvements and maintaining a calm demeanor under pressure, fostering a collaborative team environment. Skilled in multitasking and data entry, ensuring optimal service delivery during peak periods.
Overview
2026
2026
years of professional experience
Work History
Chat Support Specialist
Teladoc Health
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
Chat Support Representative
Optum United Health Group
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
Health Care Aide
Comfort Keepers Home Care
11.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with patient transfer and ambulation.
Education
No Degree - Health Administration
Metro Tech
Oklahoma City, OKSkills
Patience and tolerance
Timeline
Health Care Aide
Comfort Keepers Home Care
11.2021 - Current
Chat Support Specialist
Teladoc Health
Chat Support Representative
Optum United Health Group
No Degree - Health Administration
Metro Tech