Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eboni Perry

Buffalo,NY

Summary

Experienced manager with a proven track record of leadership in a fast-paced, customer-facing industry. With six years of experience in my current role, I am eager to explore new opportunities for career growth and development. My expertise lies in effectively managing teams, driving operational efficiency, and delivering exceptional customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Firehouse Subs
01.2018 - Current
  • Trained and evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed inventory and placed orders to ensure proper business operations
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Accomplished multiple tasks within established timeframes.

Hostess

Applebee's Grill & Bar
12.2018 - 03.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Took reservations and to-go orders by phone and informed of accurate wait times.

Cashier

Bethford Auto & Tire
05.2017 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Crew Member

Burger King
06.2013 - 10.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Some College - Liberal Arts & Sciences

State University of New York At Fredonia
Fredonia, NY

Skills

  • Team Leadership
  • Team Development
  • Hiring and Training
  • Critical Thinking
  • Time Management
  • Project Management
  • Problem Solving
  • Adaptability and Flexibility
  • Communication Skills
  • Organizational Skills
  • Sales
  • Customer Service and Support

Certification

Driver's License

Timeline

Hostess

Applebee's Grill & Bar
12.2018 - 03.2019

Manager

Firehouse Subs
01.2018 - Current

Cashier

Bethford Auto & Tire
05.2017 - 09.2017

Crew Member

Burger King
06.2013 - 10.2013

Some College - Liberal Arts & Sciences

State University of New York At Fredonia

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Eboni Perry