Eboni Townsend
Jacksonville
Summary
Over 15 years of experience with dynamic professionalism in customer service. Ability to comprehend and utilize computer software applications, technology solutions, and telecommunication systems. Proficient in Microsoft Word, Microsoft Office, PowerPoint and Excel programs. Exceptional ability to swiftly adapt, retain, and comprehend new concepts. Detailed oriented with strong listening and verbal communication skills. An expert in problem solving and analytical thinking.
Overview
16
16
years of professional experience
Work History
Packaging Operating II
Johnson &Johnson Vision
Jacksonville
09.2024 - Current
- Identify and troubleshoot minor issues with labeling, production, or packaging.
- Ability to start, setup or shutdown machine upon request while adhering to company protocols and procedures.
- Ensure accurate documentation and data management in order to maintain accurate records according to policy requirements.
- Promote a clean and safe work environment by adhering to all relevant practices, regulations and laws.
- Conduct thorough inspection, fill, seal, and label products to identify defects while upholding company guidelines and quality compliance standards.
- Modify machine adjustment settings according to weight, carton information and packaging for final production release.
- Communicate effectively and efficiently with team members, engineers or supervisors in order to resolve line issues.
Patient Registration
St Vincent’s Riverside
Jacksonville
09.2022 - 11.2023
- Provided customer support in a timely manner.
- Processed registrations for new and returning patients utilizing digital systems.
- Verified medical insurance coverage to facilitate payment collection for services
- Compiled frequent reports aimed at decreasing errors, tracking data accuracy, and cutting unnecessary expenses.
- Maintained accurate records and documentation.
- Managed and rerouted phone calls to the appropriate department / individual.
- Processed copays and coinsurance payments efficiently to ensure accurate billing.
Managed payment transactions to maintain financial accuracy.
Reviewed patient accounts to verify payment details and resolve discrepancies.
Postal Support Employee
United States Postal Service
Jacksonville
01.2022 - 08.2022
- Managed incoming and outgoing parcel logistics
- Categorized parcels in the correct holding area according to state, utilizing automated equipment and technology.
- Facilitated covid labeling, packaging, and shipping processes.
- Addressed and diagnosed line issues by implementing established policy protocols.
- Executed data entry tasks with high accuracy and efficiency.
Performed line technician duties to ensure seamless production flow.
Analyzed workflow processes to identify areas for improvement.
Collaborated with team members to maintain quality standards in operations.
Monitored equipment performance to prevent downtime and enhance productivity.
Trained new staff on data entry protocols and operational procedures.
Conducted regular audits of data integrity and compliance.
Assisted in troubleshooting technical issues on production line. - Maintains compliance with production quality standards and successfully reaches daily target goals.
- Executed setup, startup, and shutdown processes in compliance with procedure requirements and protocol guidelines.
Licensed Tele Sales Insurance Representative
Florida Blue
Jacksonville
04.2016 - 12.2021
- Promoted health and dental insurance options for individuals and families representing Florida Blue.
- Coordinated administration functions to sustain accurate records and support policy renewal processes.
- Articulated policies, features, advantages, and disadvantages to drive insurance sales and renewals.
- Determined premiums and implemented payment methods.
- Sold Medicare policies across South Carolina, achieving monthly sales targets.
- Recognized and interpreted laws and regulations governing Medicare in South Carolina.
- Proactively resolved customer’s complaints or concerns to deliver timely solution.
Client Service Representative
Ever Bank
Jacksonville
02.2016 - 03.2016
- Assisted customer via phone with both internal and external inquiries regarding home loans.
- Identified customer needs, tackled challenges, and provided solutions by responding to questions and handling inquiries
- Processed payments on mortgage loans.
- Analyzed system issues for clients to troubleshoot problems and identify solutions.
Collector
GC Services
Jacksonville
02.2014 - 01.2016
- Evaluated accounts, payment history, income, and financial obligations to establish optimal payment arrangements for customers to prevent further delinquency.
- Recovered payments from delinquent accounts.
- Resolved billing inquiries through effective communication and problem-solving.
- Responded to inbound calls with professionalism and efficiency.
- Facilitated client connections with relevant department or individual for effective resolution of coverage or payment concerns.
Customer Service Representative / Sales
Convergy’s
Jacksonville
05.2013 - 02.2014
- Analyzed and researched accounts, exploring various options and incentives to enhance service value
- Clarified and addressed inquiries regarding billing
- Addressed customer issues and complaints in order to come up with a resolution.
- Sales specialist.
Teen Facilitator/ Mentor
Girl scouts
Jacksonville
04.2012 - 04.2013
- Analyzed various life topics like teen pregnancy, STDs, bullying, and peer pressure to inform, articulate, and engage effectively with teenagers in supporting healthy relationships and character building.
- Spearheaded leadership programs alongside learning and growth development activities.
- Developed S.O.P. (Standard Operating Procedure) for 'Get Real'
- Planned and facilitated activities to enhance social development skills.
Assisted participants with homework and academic challenges.
Promoted character building through structured mentorship programs. - Created labels, duplicated, and organized paperwork.
Tax Preparer
Jackson Hewitt
Jacksonville
01.2009 - 03.2012
- Team lead.
- Processed tax returns and supported customers with tax-related questions
- Delivered daily customer service to both new and returning customers.
- Efficiently handled customer challenges, complaints, and concerns
Education
Associate Degree - Business Management
Florida Technical College
Jacksonville, FL08-2010
Skills
- Time management
- Problem solving
- Effective communication
- Active listening
- Critical thinking
- Regulatory compliance
Timeline
Packaging Operating II
Johnson &Johnson Vision
09.2024 - Current
Patient Registration
St Vincent’s Riverside
09.2022 - 11.2023
Postal Support Employee
United States Postal Service
01.2022 - 08.2022
Licensed Tele Sales Insurance Representative
Florida Blue
04.2016 - 12.2021
Client Service Representative
Ever Bank
02.2016 - 03.2016
Collector
GC Services
02.2014 - 01.2016
Customer Service Representative / Sales
Convergy’s
05.2013 - 02.2014
Teen Facilitator/ Mentor
Girl scouts
04.2012 - 04.2013
Tax Preparer
Jackson Hewitt
01.2009 - 03.2012
Associate Degree - Business Management
Florida Technical College
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