Eboni Tyler

• Provide high-level administrative support to the Founder & Chairwoman, including managing complex schedules, executive travel, and communications with high-profile political figures, media personalities, and senior leadership.

• Coordinate all media appearance requests, ensuring seamless logistics and support for public speaking, interviews, and event participation while maintaining a high degree of confidentiality and professionalism.

• Serve as the point of contact for VIP guests and media outlets, ensuring smooth event execution and managing all last-minute changes or requests.

• Plan and manage both domestic and international travel, responding to off-hours changes and ensuring travel aligns with media appearances and executive schedules.

• Monitor expenses, process invoices, and manage reimbursements via Concur, ensuring timely and accurate financial tracking.

• Collaborate with PR, marketing, and event production teams to ensure effective communication and execution for media engagements.

• Maintain flexibility and on-call availability to handle last-minute requests and urgent changes.

▪ Proactive in aiding all guests with the highest level of customer service and hospitality.

▪ Receive and quickly act upon requests or complaints from guests.

▪ Retain an extensive knowledge of Nationals Park layout, seating Sections, key venue attractions, key venue personnel identity ,

and emergency activity procedures.

▪ Provide immediate assistance to any emergency notification of guests in the event of an accident or injury.

▪ Perform daily safety and security checks within the assigned area and throughout the stadium; manage reports of all

substandard or inadequate findings. Cohesively work in conjunction with other departments, including the Metropolitan Police

Department, security, Levy food service, box office, retail, parking, custodial/housekeeping, and maintenance.

• Managed all aspects of talent logistics and relations for TLC and Velocity network talent, including coordinating bookings, travel, media appearances, and public relations efforts.

• Served as the liaison between talent and internal departments, ensuring communication was clear and efficient, particularly in high-pressure situations involving media shoots and public events.

• Organized talent participation at major events, including marketing shoots, corporate events, and public appearances, ensuring all details were managed seamlessly from event planning to execution.

• Managed confidential and sensitive talent-related issues, ensuring discretion and effective problem resolution.

• Coordinated travel arrangements for high-profile talent and executives for both domestic and international events, adjusting on-the-fly when necessary.

• Worked closely with public relations and production teams to ensure talent was prepared for media interactions and public appearances.

▪ Chief liaison with Nike facilitated the choosing and ordering of team apparel, shoes, and accessories.

▪ Continually partnered with the sports marketing staff to have a say in all program marketing and promotion including major campaigns,

autograph sessions, VIP clients of Athletic Department and team community appearances.

▪ Recruited and provided direct supervision of the clerical assistant, athletic trainer, strength and conditioning coach, and student

assistants.

▪ Controlled all team accounts on social platforms such as Facebook and Twitter.

▪ Managed the Founding Fan Loyalty Membership to honors those individuals who have been Washington Mystics season ticket

holders from the team’s inaugural 1998 season through the 2009 campaign.

▪ Managed the in-game surprise & delights for fans in attendance such as celebrating first game/Birthdays for a kid

▪ Orchestrated all department communication mailings including season tickets and renewals.

▪ Executed VIP Fan events/experience with fans at Six Flags, VIP Dinners, Lucky Strike, National Zoo, Dave & Buster’s etc.

▪ Led VIP tours of the Capital One Arena (formerly the Verizon Center) and team locker rooms.

▪ Engaged directly with guests including Season Ticket Holders during games to provide for their needs, handled concerns promptly to

satisfy guests.

▪ Effectively managed the Mystics' Guest Services budget in addition to assisting the Director with the hiring and training of all in office

and game night interns.

▪ Managed VIP/Plan Holder in game fan involvement in the Ball Exchange, Autograph Session and in game giveaways selection.

▪ Created strategies to recruit and retain season ticket holders.

✓ Assumed lead point on the Annual Season Ticket Holder renewal campaign targeting an annual 80% retention rate.