Eboni Valyan-Morris
Fort Lauderdale
Summary
Dynamic professional with a proven track record at JJILL, excelling in team leadership and customer service. Enhanced operational efficiency by improving cash handling accuracy and fostering a positive work environment. Skilled in decision-making and adept at building strong relationships, ensuring high levels of client satisfaction and engagement. Excellent interpersonal skills with sensitivity to different cultures. Friendly, outgoing, and articulate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
JJILL
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Auditor
La Quinta
11.2020 - 04.2023
- Responsible for reconciling all financial transactions and generating reports at the end of the night.
- Handle guest services including check-ins and check-outs as well as managing security aspects of the hotel during the night.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Member Relationship Specialist
The Tower Club
04.2019 - 03.2020
- Increased new account openings and loan applications by offering tailored financial products to meet individual needs.
- Analyze member needs and coordinate with customer service to process new members and renewal request
- Identified cross-selling opportunities through an in-depth understanding of members'' financial situations and needs.
- Participated in community events to promote credit union services, fostering goodwill within the local market.
- Managed multiple tasks simultaneously, prioritizing responsibilities based on urgency and importance for optimal efficiency within the branch environment.
Education
Certificate of Completion - Hospitality Management
Florida Atlantic University
Boca Raton, FL06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
Hospitality & Tourism Management
Timeline
Assistant Manager
JJILL
07.2021 - Current
Auditor
La Quinta
11.2020 - 04.2023
Member Relationship Specialist
The Tower Club
04.2019 - 03.2020
Certificate of Completion - Hospitality Management
Florida Atlantic University
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