Summary
Overview
Work History
Education
Skills
Timeline
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Eboni Walker

Eboni Walker

Indianapolis,IN

Summary

Experienced Client Service Manager bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

13
13
years of professional experience

Work History

Client Service Manager

SPS North America
03.2022 - Current
    • Enhanced client satisfaction by addressing concerns and providing timely solutions.
    • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
    • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
    • Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.

Online Marketplace Reseller

Self-Employed
10.2020 - 03.2022
  • Prequalified sales leads and gathered complete details for marketplace reselling venture
  • Collaborated closely with marketing teams to develop targeted promotional materials for reseller channels, driving growth in partner sales.
  • Managed sales channels and competitive marketplace across various web-based platforms.
  • Optimized pricing strategies for various product lines, ensuring competitiveness while preserving profit margins for reseller partners.

Operations Supervisor

First Student Transportation
06.2020 - 10.2020
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Operations Supervisor

Geodis Logistics
10.2017 - 06.2020
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Assisted customers, staffing partners, vendors and business affiliates with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Collaborated with all departments to ensure productive workflow for the entire operation.

Operations Manager

Integrity Staffing - Amazon
05.2011 - 10.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Bachelor of Arts -

DePauw University
Greencastle, IN
05.2003

Skills

  • Client Relationship Building
  • Project Management
  • Continuous Improvement
  • Personnel training and development
  • Exceptional communication
  • Customer Relations

Timeline

Client Service Manager

SPS North America
03.2022 - Current

Online Marketplace Reseller

Self-Employed
10.2020 - 03.2022

Operations Supervisor

First Student Transportation
06.2020 - 10.2020

Operations Supervisor

Geodis Logistics
10.2017 - 06.2020

Operations Manager

Integrity Staffing - Amazon
05.2011 - 10.2017

Bachelor of Arts -

DePauw University

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Eboni Walker