Summary
Overview
Work History
Education
Skills
References
Timeline
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Eboni Willis

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

21
21
years of professional experience

Work History

Staff Team Lead

Advantage Solutions
07.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

CUSTOMER SERVICE REPRESENTATIVE

Beacon Hill Staffing
11.2021 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Collection/Customer Service Agent

Dallas Endoscopy
03.2019 - 04.2021
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Contacted customers to return routine and general calls promptly.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
  • Communicated with clients regarding account services, statements, and balances.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved overall efficiency by providing constructive feedback to peers during team meetings.

CUSTOMER SERVICE REPRESENTATIVE

Humana
01.2015 - 02.2018

CUSTOMER SERVICE REPRESENTATIVE

Connextions, United Healthcare
05.2012 - 12.2014

CUSTOMER SERVICE (CASHIER)

Walmart
09.2003 - 03.2012

Education

HIGH SCHOOL DIPLOMA -

Dallas Can Academy
03.2001

Skills

  • Call Center/ Multi Line Operations Experience
  • Office Management
  • Microsoft Office Proficient
  • High Level Written/Verbal communication
  • Workplace Safety
  • Problem-solving abilities
  • Payment Processing
  • Professional telephone demeanor
  • Staff Training
  • Team motivation
  • Critical Thinking
  • Active Listening

References

References available upon request

Timeline

Staff Team Lead

Advantage Solutions
07.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Beacon Hill Staffing
11.2021 - 02.2023

Collection/Customer Service Agent

Dallas Endoscopy
03.2019 - 04.2021

CUSTOMER SERVICE REPRESENTATIVE

Humana
01.2015 - 02.2018

CUSTOMER SERVICE REPRESENTATIVE

Connextions, United Healthcare
05.2012 - 12.2014

CUSTOMER SERVICE (CASHIER)

Walmart
09.2003 - 03.2012

HIGH SCHOOL DIPLOMA -

Dallas Can Academy

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