Eboni Wilson
Chicago,IL
Summary
Dedicated Administrative professional with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable, trustworthy, ethical and communicative individual with friendly demeanor and sound judgement to handle diverse daily tasks.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
FPI Management
Chicago, IL
09.2023 - 12.2023
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints, and expedited maintenance requests.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted apartment tours for potential tenants and answered questions about property.
- Checked rental eligibility by following company's verification process.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Updated tenant and unit information to keep current in housing database.
- Kept records of correspondence with residents and tenants.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Collected first month's rent along with security deposit prior to move-in date.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Prepared monthly financial reports for review by the property manager.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Property Manager
Urban Development Corporation
Chicago, IL
05.2022 - 01.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to the property manager to promote immediate resolution.
- Remained aware of construction and maintenance projects, and notified appropriate individuals of project updates, delays, and schedule changes.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Collected first month's rent along with security deposit prior to move-in date.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
Recertification Specialist
The Community Builder
Chicago, IL
07.2021 - 12.2021
- Complete annual re-examinations with required time frames following CHA procedures.
- Conducted on-site visits as needed to verify information provided by applicants seeking recertification.
- Performed quality assurance reviews on completed certifications and recertifications prior to final approval.
- Responded promptly to inquiries from applicants about their status in the recertification process.
- Monitored progress of recertification process to ensure timely submission of all required documents.
- Verified accuracy and completeness of submitted recertification packages prior to processing.
Administrative Assistant
Hispanic Housing Development Corporation
Chicago, IL
04.2017 - 02.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Collected monthly assessments, rental fees, deposits and payments.
- Facilitated tenant paperwork processing and verification.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Administrative Assistant
Robert Half/OfficeTeam
Chicago, IL
01.2016 - 04.2017
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Greeted visitors and provided general information about the company.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Skills
- Event Coordination
- Illinois Real Estate Leasing License
- Fair Housing Certificate
- 15 years of experience in a fast-paced, deadline-driven environment
- Highly organized with superior attention to detail
- Meeting Planning
- Mail Management
- Administrative operations expertise in providing administrative assistance to all levels of management
- Types 57 WPM
Timeline
Assistant Property Manager
FPI Management
09.2023 - 12.2023
Assistant Property Manager
Urban Development Corporation
05.2022 - 01.2023
Recertification Specialist
The Community Builder
07.2021 - 12.2021
Administrative Assistant
Hispanic Housing Development Corporation
04.2017 - 02.2021
Administrative Assistant
Robert Half/OfficeTeam
01.2016 - 04.2017
Similar Profiles
Patricia GreechanPatricia Greechan
Community Director at FPI Management - Formerly Progress ManagementCommunity Director at FPI Management - Formerly Progress Management
Tiffany EspeyTiffany Espey
Community Director/Leasing Manager at FPI ManagementCommunity Director/Leasing Manager at FPI Management
Lentice M. CarterLentice M. Carter
HR Director, Employee Relations at FPI ManagementHR Director, Employee Relations at FPI Management
Samantha GildonSamantha Gildon
Employee Relations Team Lead at FPI ManagementEmployee Relations Team Lead at FPI Management
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation