Ambulatory Service Representative II
Texas Children Hospital
09.2020 - Current
- Proficient in medical data entry, including scheduling medical appointments, patient registration, and insurance verification
- Strong attention to detail and accuracy in maintaining patient demographic data and reconciling daily charges
- Excellent communication and interpersonal skills, with an proven ability to coordinate medical testing and interpreter services
- Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet are required
- Epic experience
- Answers phones, appropriately directing calls or assisting caller when possible, providing information that is accurate and in accordance with policy and procedure
- Successfully managed and maintained electronic medical records (EMR) for 5,000+ patients, ensuring data accuracy and completeness
- Trained and supervised junior staff members, enhancing their EMR proficiency
- Received recognition for consistently meeting and exceeding departmental productivity targets
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Referred patients and guarantors to sources of outside funding.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
