Ebonie Body
Customer Account Executive
Chicago,IL
Summary
Customer-focused professional with 24 years of experience in customer service, sales, and administrative support. Demonstrated track record of successfully resolving complex issues, exceeding customer satisfaction expectations, and contributing to overall business success. Possesses strong problem-solving, communication, and organizational skills. Currently seeking a role to utilize expertise in optimizing operations and elevating customer experiences.
Overview
24
24
years of professional experience
Work History
Dealer Support Specialist
Ally
10.2021 - Current
- Handle 50+ inbound calls and written inquiries daily from customers, dealerships, and financial institutions
- Process and review contract cancellations, ensuring accurate refund disbursements to dealers, lienholders, and consumers
- Effectively communicate coverage details and policy terms to customers, ensuring transparency and customer satisfaction
- Assist in processing GAP claims due to total vehicle losses, collaborating with multiple stakeholders to resolve issues
Customer Service Specialist
Sysco Corporation
07.2018 - 05.2020
- Served as the main liaison between customers, management, and the sales team, handling an average of 40-50 calls per day
- Addressed customer inquiries, resolved issues, and provided detailed product information
- Managed vendor communications regarding backorders, inventory updates, and special orders to ensure seamless operations
- Assisted in processing high-volume orders, ensuring accuracy and timely delivery
Customer Account Executive
Comcast Corporation
12.2000 - 10.2017
- Provided exceptional customer service, processing transactions and resolving inquiries efficiently
- Consistently exceeded sales goals, averaging $20,000 in monthly gross revenue with a quota of $950
- Trained new employees on company systems and customer service best practices to improve efficiency
- Acted as a floor lead, handling escalated supervisor calls and ensuring team performance
- Assisted with billing, technical support, and account management, contributing to high customer retention rates
Education
Hotel Management Coursework -
01.1999
High School Diploma -
01.1998
Skills
- Conflict resolution
- Problem-solving
- Upselling
- Client retention
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Adobe Acrobat
- CRM Software
- Data entry
- Records management
- Written communication
- Verbal communication
- Team collaboration
- Mentoring
- Performance coaching
Accomplishments
- Won multiple individual sales contests for exceeding quotas.
- Consistent Elite Performer recognized for high customer satisfaction scores
- Generated $20K+ in gross revenue sales monthly, surpassing company targets
Timeline
Dealer Support Specialist - Ally
10.2021 - Current
Customer Service Specialist - Sysco Corporation
07.2018 - 05.2020
Customer Account Executive - Comcast Corporation
12.2000 - 10.2017
- Hotel Management Coursework,
Steinmetz College Prep - High School Diploma,
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