Ebonie Bruce
Covington,Ga
Summary
Results-oriented business leader with more 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
13
13
years of professional experience
Work History
Operations Manager
Bennett Koffman & Associates
Marietta, GA
01.2016 - 01.2018
- Ensure smooth day to day operations of the collections team, my department and communication between the various departments
- Ensure the computer system is functioning properly and that all users are able to perform the task that are required to complete their job
- Maintains awareness and competency in technological aspects of accounts collections
- Skip tracing, arranging payments, processed accounts 1-90 days delinquent.
Customer Service Representative/Debt Collection Specialist
Burks Taylor & Associates
Hiram, GA
04.2012 - 05.2015
- Ensure smooth day to day operations of the collections team, my department and communication between the various departments
- Ensure that all co-workers assigned to specific line of business and/or department are well trained in Collections, FDCPA, Collection Techniques, Quality Assurance
- Conduct daily performance reviews and audits to determine the collectors proficiencies
- Ensure all accounts are in the correct location based on variables that dictate where the accounts should be assigned
- Skip tracing, arranging payments, processed accounts 1-90 days delinquent.
Floor Manager
National Credit Consultants
Marietta, GA
08.2008 - 01.2011
- Conduct individual training sessions with new and current employees
- Assist collectors by taking over talk offs and closing the call
- Ensure compliance with FDCPA & quality assurance through shadowing Skip tracing, arranging payments, processed accounts 1-90 days delinquent.
Floor Manager
Fredrick J Hannah & Associates
01.2005 - 12.2010
- Update daily reports for attendance, payroll and team performance
- Conduct individual training sessions with new and current employees
- Manage the performance of your assigned client portfolio
Education
Bachelor of Science - Business Management
City Colleges of Chicago-Kennedy-King College
Chicago, IL06.2000
Skills
- Customer Service
- Labor Relations
- Performance Monitoring and Evaluation
- Originality and Creativity
- Finance and Accounting Oversight
- Staff Management
- Staff Training
- Team Leadership
- Planning and Implementation
- Business Leadership
- Department Oversight
- Records Organization and Management
- MS Office
- Recruiting and Hiring
- Interviewing and Prescreening
- Desktops, Laptops and Mobile Devices
- Inspirational Leadership
Timeline
Operations Manager
Bennett Koffman & Associates
01.2016 - 01.2018
Customer Service Representative/Debt Collection Specialist
Burks Taylor & Associates
04.2012 - 05.2015
Floor Manager
National Credit Consultants
08.2008 - 01.2011
Floor Manager
Fredrick J Hannah & Associates
01.2005 - 12.2010
Bachelor of Science - Business Management
City Colleges of Chicago-Kennedy-King College
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