Ebonie Cosbert
Jacksonville,FL
Summary
Dedicated business owner and Navy Veteran with over 20 years of professional experience and a strong commitment to excellence. Effective collaborator promoting Coaching, Leadership, and Professional Development. Results-driven Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. To secure a full-time position that provides professional challenges while utilizing excellent time management, problem-solving, and interpersonal skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CEO | Certified Executive Coach
Ebonie Cosbert Coaching Co.
Jacksonville, FL
10.2021 - Current
- Conducted over 150 one-on-one coaching sessions with managers and leaders, aiming to improve their productivity, develop their leadership skills, and assist them in clarifying their career goals.
- Delivered various leadership development workshops, classes, and mastermind groups, both live virtually and in-person, improving participant communication, engagement, and work performance.
- Developed and facilitated 6-month executive presence and leadership coaching program tailored for corporate executives and directors.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed vital operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Created database and reports to track class attendance and program certification.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Analyzed needs, established learning objectives and delivered training programs and other education and development services.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Interviewed, recruited and trained new onboarding candidates.
- Collaborated with back-office team members to facilitate seamless business execution.
- Attended seminars, business expos and other events to develop and support small businesses.
Independent Contractor | Professional Development
Maxwell Leadership Certified Team
06.2014 - Current
- Created training manuals, drafting presentations, and conducting business talks that perfectly align with clients' organizational and strategic needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Documented participation and evaluated learning for each participant.
- Traveled to client locations to conduct training classes.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Prepared videos for online and remote instruction.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Delivered group and individual training covering Leadership Development, Executive Presence and Personal Growth areas.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Coordinated administrative functions necessary to deliver and document training programs.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Used various social media platforms for media and blogger outreach.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
Medical Records Technician
Department of the Navy, Naval Medical Center Portsmouth
06.2020 - 05.2021
- Extracted relevant information from outpatient visit documentation and assigned accurate ICD-10-CM, CPT, and E&M codes to reflect the patient's medical condition, treatment in clinic, and complexity of medical decision-making process.
- Verified adequacy of health record documentation using three healthcare reporting computer systems (CHCS/AHLTA, CCE, and T-Systems) to ensure that available information appropriately supported all diagnoses and procedure codes.
- Kept accurate log of requests for medical information and records.
- Identified new methods to optimize medical records management.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
Claims Processor - Veterans Affairs (VA) - Remote Worker
WPS | Health Solutions
11.2019 - 06.2020
- Analyzed medical claims to ensure all filing and eligibility requirements were met.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Monitored claims processing trends to identify potential areas of improvement.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Medical Assisting and Health Information Technology Instructor
Centura College Allied Health and Trades
09.2018 - 06.2022
- Used critical thinking and research skills to develop curriculum using various academic resources.
- Created multimedia presentations using slideshows, videos, and other technological tools for over 30 students in classroom settings and virtually.
- Graded assignments and term papers with meticulous attention to detail, tracked grades and conducted research using online libraries and databases.
- Maintained attendance records, planned weekly lessons, and developed study guides, tests, and other materials to facilitate learning.
- Arranged for guest speakers to discuss specialty medical careers, guided visitors to conference rooms, and provided administrative support for equipment and content materials.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities, and online learning systems.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to Medical Assisting.
- Developed accurate course descriptions and selected high-quality learning materials to maintain consistency across different course sections.
- Met with students outside of class to answer questions, explain difficult concepts, and address individual concerns.
- Provided individualized tutoring and support to bring up core academic knowledge of all students.
- Facilitated student discussion and provided opportunities for students to apply knowledge to real-world scenarios.
- Created lesson plans and instructional materials in accordance with school district guidelines.
- Helped individuals develop life skills, improve knowledge, and enhance vocational skills.
- Used computers, audio-visual aids, and other equipment and materials to supplement presentations.
Work and Family Life Consultant
Armed Forces Services Corporation - AFSC
06.2016 - 12.2016
- Conducted weekly community outreach to build and maintain strong relationships with agencies and organizations supporting needs of over 30,000 active-duty military members and their families.
- Provided individual consultations and screenings to up to 60 clients weekly, ensuring that service members and their families were referred to appropriate agency, program, or service for assistance.
- Applied knowledge of management principles and regulations, reviewed, analyzed, and implemented administrative functions such as databases to maintain community resources.
- Built and maintained contact and referrals database for leads across Norfolk, VA territory.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Financial Technician
Department of the Navy, Naval Medical Center Portsmouth
12.2008 - 06.2014
- Audited medical charts, ensuring all required documents were present.
- Reviewed and approved billing documentation, ensuring it was accurate and up-to-date.
- Trained staff on medical billing documentation for inpatient and Veteran's Affairs Hospital and helped VA billing department with naming and uploading medical records and documentation.
- Selected appropriate evaluation techniques to ensure compliance with regulations issued by DoD/BUMED/ and higher authorities
- Streamlined inpatient billing process, resulting in more efficient and accurate billing by analyzing data and work reports.
- Advised senior managers and department heads on criteria for proper data collection in billing process.
- Created and distributed educational brochures throughout Naval Medical Center Portsmouth and its Branch Medical Clinics that educated over 116,00 beneficiaries about medical services.
- Generated and monitored accounts receivables reports, tracking payments, outstanding balances, adjustments, and aging accounts following Department of Defense directives, resulting in $800K+ in annual revenue.
- Provided clear and concise briefings to lawyers, insurance companies, beneficiaries, and hospital staff, covering the billing requirements and standards of care for liability and other health insurance claims.
- Implemented a training program and created a checklist that helped standardize the Medical Affirmative Claims billing process.
- Delivered exceptional customer service, accurately assessed patient needs, promptly addressed inquiries, and efficiently resolved issues.
Claims Assistant
US Naval Hospital Yokosuka, Japan
02.2006 - 05.2007
- Created inpatient and outpatient bills for submission to insurance companies and patients for hospital reimbursement.
- Researched and coded for diagnosis and procedures when pertinent information was absent and abstracted necessary information from medical records to assign ICD-9, CPT, and E/M codes according to the Department of Defense (DOD) and the American Medical Association (AMA) established guidelines and practices.
- Informed hospital personnel in proper coding and billing procedures.
- Explained the Third Party Collection process to beneficiaries regarding deductibles, co-payments, benefit periods, and Explanation of Benefits (EOB) received from insurance companies.
- Inputted and updated patient demographics, charges, and receipts received from individuals and third-party payers daily, set up and monitored payment arrangements in the billing system for patients following DoD directives, implemented payment processing functions, recorded and reconciled transactions, and reviewed/processed insurance payments.
- Provided impeccable customer service, I accurately determined the nature of patient calls/requests, assisted with inquiries, and resolved problems efficiently and expediently.
- Updated patient accounts to reflect payments received from individuals and third-party payers.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
Assistant Auditor
SAIC - Yokosuka Japan
04.2003 - 03.2005
- Conducted routine Medical Records audit reviews based on the International Classification of Diseases, Ninth Revision, Clinical Modification (ICD9CM), and Current Procedural Terminology (CPT) guidelines.
- I implemented changes to capture workforce data accurately in the hospital and its branch medical clinics
- Provided administrative and management assistance to auditor and directed activities in office.
- Performed analysis and research to compile data to submit to auditor for special projects.
- Evaluated program objectives and procedures and applicable regulations to perform thorough and complete audit.
- Reviewed data points and trends to determine compliance.
- Performed standardized tests to check processes and adequacy of internal control structure.
- Created thorough audit reports with results, recommendations and conclusions.
- Drafted findings and recommendations into detailed reports.
Management and Program Assistant
US Naval Hospital Yokosuka, Japan
06.2002 - 04.2003
- Supported planning and coordination of labor hours reporting program and associated activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Assisted with planning and coordinating day-to-day and special program activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted research to assist with routine tasks and special projects.
- Identified communication channels to set roadmap to distribute information.
- Created and updated records and files to maintain document compliance.
- Conducted research and analyzed data to inform program decisions.
Education
Master of Science - Leadership and Organizational Development
The University of Texas At Dallas
Richardson, TX12.2022
Graduate Certificate - Executive and Professional Coaching
The University of Texas At Dallas
Richardson, TX12.2021
Master of Arts - Leadership
Liberty University
Lynchburg, VA05.2013
Bachelor of Science - Healthcare Administration
Bellevue University
Bellevue, NE08.2005
Skills
- Business Start up
- Change Management
- Organizational Management
- Business Development
- Business Planning
- Consulting
- Business Management
- Administrative Leadership
- Organizational Leadership
- Executive Leadership
Certification
- ICF, Associate Certified Coach (ACC)
- Executive and Professional Coaching Program, ICF, Accredited Coach Training Program (ACTP)
- CPC Certified Physician Based Medical Coding, AAPC
Timeline
CEO | Certified Executive Coach
Ebonie Cosbert Coaching Co.
10.2021 - Current
Medical Records Technician
Department of the Navy, Naval Medical Center Portsmouth
06.2020 - 05.2021
Claims Processor - Veterans Affairs (VA) - Remote Worker
WPS | Health Solutions
11.2019 - 06.2020
Medical Assisting and Health Information Technology Instructor
Centura College Allied Health and Trades
09.2018 - 06.2022
Work and Family Life Consultant
Armed Forces Services Corporation - AFSC
06.2016 - 12.2016
Independent Contractor | Professional Development
Maxwell Leadership Certified Team
06.2014 - Current
Financial Technician
Department of the Navy, Naval Medical Center Portsmouth
12.2008 - 06.2014
Claims Assistant
US Naval Hospital Yokosuka, Japan
02.2006 - 05.2007
Assistant Auditor
SAIC - Yokosuka Japan
04.2003 - 03.2005
Management and Program Assistant
US Naval Hospital Yokosuka, Japan
06.2002 - 04.2003
Master of Science - Leadership and Organizational Development
The University of Texas At Dallas
Graduate Certificate - Executive and Professional Coaching
The University of Texas At Dallas
Master of Arts - Leadership
Liberty University
Bachelor of Science - Healthcare Administration
Bellevue University
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