Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ebonie Dixon

South Euclid,Ohio

Summary

Experience in diverse organizational divisions, with a strong profiency in leadership, enhancing patient experience, project facilitation, and a broad range of administrative skills in both clinical and non-clinical settings. Experience in a variety of divisions across the organization with knowledge and profiency in leadership, patient experience, facilitating projects and a wide-range administrative skill-set in a clinical and non-clinical setting.

Interpersonal skills: Effective communication and collaboration with others. Organizational skills: Efficient planning, prioritization, and management of tasks and resources. Time management: Effective allocation and utilization of time to meet deadlines and achieve goals. Communication skills: Clear and concise verbal and written communication. Leadership: Ability to inspire, motivate, and guide others towards a common goal. Multi-tasking: Ability to handle multiple tasks simultaneously and efficiently. Detail-oriented: Meticulous attention to detail and accuracy. Team building skills: Ability to foster a collaborative and inclusive team environment. Adaptability: Ability to adjust to changing situations and environments. Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles. Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency. Productive Administrative Coordinator with experience supporting projects with well-coordinated and performance-driven strategies for information and document management. Maximizes financial and operational compliance with expert knowledge. Excellent relationship-building and planning abilities.

Overview

28
28
years of professional experience

Work History

Administrative Program Coordinator

Cleveland Clinic
02.2015 - Current
  • Managed Policies/Procedures and other mandated documents across the Enterprise of Cleveland Clinic
  • Serves as a Policy & Procedure Manager (PPM) enterprise-wide Document Control Administrator
  • Facilitate educational and consultative support in both the classroom setting and 1:1 to assigned hospitals and departments
  • Completes a comprehensive document cleaning process to ensure all documents meet both Cleveland Clinic standards and Center for Medicaid Services/JCAHO approval requirements
  • Lead communication with Medical Staff Offices, Quality Directors, and Quality Representatives at assigned hospitals regarding documents requiring MEC and Governing Body approvals
  • Facilitate spreadsheet for Law Department and Corporate Compliance for approval of regulatory documents
  • Oversee Protocol Committee meetings for the approval of Appointment & Scheduling, Nurse Initiated and Personnel Authorized Protocols
  • Maintain goal of decreasing overdue documents by 30% for the Enterprise to retain compliancy
  • Promote standardization and high reliability by facilitating document integration work
  • Managed Union Hospital & Mercy Hospital document transition into the Policy Management Platform.

Department Supervisor

Cleveland Clinic
09.2013 - 02.2015
  • Responsible for daily operations implementing and monitoring compliance of company and departmental policy and procedures
  • Manage daily operation for physicians and direct reports
  • Prepare and lead monthly staff meetings to include follow-up
  • Attend and assist with preparation, scheduling/coordination of meetings for physicians and staff
  • Inventory management of supplies and process/approve invoices for the department
  • Conduct annual performance review with direct reports.

Executive Secretary

Cleveland Clinic
01.2009 - 01.2013
  • Facilitated multiple administrative responsibilities for Department Chair and Administration
  • Facilitated, coordinated and managed departmental projects
  • Managed physician recruitment, credentialing and provider enrollment
  • Organized departmental meetings.

Medical Secretary II

Cleveland Clinic
01.2005 - 01.2009
  • Administrative duties to multiple assigned physicians
  • Prescription refill, telephone triage, appointment scheduling, calendar management.

Patient Registrar

Cleveland Clinic
01.2003 - 01.2005
  • Registered patients and prepared charts for surgical procedures.

Medical Assistant

Cuyahoga Physician Network
01.1997 - 01.2002
  • Triage patients and document patient history
  • Chart preparation
  • Venipuncture
  • Prepared laboratory specimens.

Education

Master of Arts - Healthcare Administration

Ashford University
03.2016

Associate of Applied Science - Medical Assisting

Bryant & Stratton
06.1997

Skills

  • Interpersonal skills
  • Organizational skills
  • Time management
  • Communication skills
  • Leadership
  • Multi-tasking
  • Detail-oriented
  • Team building skills
  • Adaptability
  • Meeting facilitation
  • Scheduling and Planning
  • Document Management
  • Team Collaboration
  • Calendars management
  • Time Management
  • Correspondence Preparation
  • Office Administration
  • Presentation Preparation
  • Event Planning
  • Data Entry
  • Schedule Management
  • Meeting Coordination
  • Employee Records Management
  • Workload Management
  • Meeting planning
  • Team training and development
  • Relationship Building
  • Policy and procedure improvements
  • Change Management
  • Program Leadership
  • Remote Team Management
  • Training and Development
  • Performance monitoring

Accomplishments

  • Medicine Institute Excellence Award 4th Quarter (2012)
  • United Way Department Representative (2008-2012)
  • Cleveland Clinic GOAL Member (Group of Aspiring Leaders)
  • Cleveland Clinic Career Journey Moderator (2020-present)
  • BHERG

References

References available upon request.

Timeline

Administrative Program Coordinator

Cleveland Clinic
02.2015 - Current

Department Supervisor

Cleveland Clinic
09.2013 - 02.2015

Executive Secretary

Cleveland Clinic
01.2009 - 01.2013

Medical Secretary II

Cleveland Clinic
01.2005 - 01.2009

Patient Registrar

Cleveland Clinic
01.2003 - 01.2005

Medical Assistant

Cuyahoga Physician Network
01.1997 - 01.2002

Master of Arts - Healthcare Administration

Ashford University

Associate of Applied Science - Medical Assisting

Bryant & Stratton
Ebonie Dixon