EBONIE JOHNSON

• Post payments and adjustments daily
• Initiate refunds of identified over payments
• Check submission
• Claims submission
• Insurance Verification
• Processing Billing Statements
• Prepare payment batches
• Review explanation of benefits from insurance companies.
• Improve patient satisfaction by providing timely and accurate financial information.
• Promote positive patient experience, while addressing concerns and resolving issues related to billing or insurance coverage.
• Maintain compliance with industry regulations, ensuring proper handling of sensitive patient data during billing process.
• Assist patients in understanding their financial responsibilities, guiding them through available payment options and resources.
• Enhance revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
• Maintain accurate records of customer accounts, payments and payment plans.
• Establish relationships with customers to encourage payment of delinquent accounts.
• Respond to customer inquiries and provided detailed account information.
• Generate and distributed monthly customer statements.

• Post and process payments
• Submit Prior Authorizations for Various DME and Services
• Establish and enforce organizational policies to keep operations in line with office standards and regulatory requirements
• Continuously classify and file medical records to keep system efficient and all information organized
• Maintain well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members
• Keep all files secure and confidential to protect patients and comply with HIPAA and internal requirements
• Enter insurance claims into specialized billing program
• Input and update patient demographics in EHR; work with other staff members to assure accuracy
• Interact with patients to assure understanding office's policies and making effective decisions
• Verify DME/Orthotic insurance coverage
• Work within code system to properly classify patient data.
• Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Collaborated with physicians to develop strategic plans for expanding scope of services offered by practice.
• Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.

Establish and enforce organizational policies to keep operations in line with office standards and regulatory requirements

• Continuously classify and file medical records to keep thsystem efficient and all information organized
• Maintain a well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members
• Keep all files secure and confidential to protect patients and comply with HIPAA and internal requirements
• Enter insurance claims into specialized billing program
• Input and update patient demographics in EHR; work with other staff members to assure accuracy
• Interact with patients to assure understanding office's policies and making effective decisions
• Verify DME/Orthotic insurance coverage
• Post and process payments
• Consult with patients to understand their desires and needs, and suggest best orthotics
• Gait scans for custom orthotics
• Fit patients for various DME
• Schedule minor surgical procedures and treatment
• Work within code system to properly classify patient data.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Excelled at providing in-home care for the needs of twins (one with autism), since birth, enforcing rules governing the safety and conduct of children

• Drove children to play dates and supervised activities to ensure safety and socialization with playmates; conducted fun, engaging, and age-appropriate activities
• Schedule and transport children for Doctor, school appointments and extra-curricular activities
• Recognized for maintaining a safe environment with children and providing activities that supplemented learning.
• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
• Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

• Reviewed claims submitted for payment to Cigna and Tricare; performed follow-ups
• Reviewed Explanation of Benefits to gain full understanding
• Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements.