Ebonie Moss
875 Se 17th Court
Summary
Dynamic Customer Experience Manager with a proven track record at Home Depot, excelling in relationship building and active listening. Successfully resolved escalated issues, enhancing customer satisfaction and team productivity. Committed to team development and equipped with extensive product knowledge, driving positive outcomes and fostering lasting client connections.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Home Depot
02.2011 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
High School Diploma -
Homestead Senior High
Homestead, FL06-2001
Skills
- Customer empathy
- Relationship building
- Active listening
- Product knowledge
Accomplishments
- Supervised team 5-6 staff members.
- When I was a Supervisor won the Golden Apron
Timeline
Customer Experience Manager
Home Depot
02.2011 - Current
High School Diploma -
Homestead Senior High
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