Ebonie Ross
Virginia Beach,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Child Care Assistant
Fort Jackson Childcare Development
09.2023 - 01.2024
- Engaged with children individually to encourage physical activity and academic curiosity.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Consumer Account Specialist (Team Lead)
GoHealth
10.2021 - 05.2023
- Monitored and evaluate team performance, providing feedback, conducting performance reviews, and setting goals to drive continuous improvement.
- Greeted customers and offered assistance with selecting insurance, finding policies and completing applications.
- Adhered to standards of quality and service as well as all compliance requirements.
- Audited account activity to assess financial status and evaluate discrepancies.
Education
Bachelor of Science - Computer Science And Programming
Winthrop University
Rock Hill, SCMedical Coding And Billing Professional - CS
Career Step
02.2025
Medical Assisting
Southeastern Institute - Columbia
Columbia, SC08.2018
Skills
- Customer service
- Positive reinforcement
- Strong computer skills
- Interpersonal and communication
- Team collaboration
- Problem solving
- Time management
Timeline
Child Care Assistant
Fort Jackson Childcare Development
09.2023 - 01.2024
Consumer Account Specialist (Team Lead)
GoHealth
10.2021 - 05.2023
Bachelor of Science - Computer Science And Programming
Winthrop University
Medical Coding And Billing Professional - CS
Career Step
Medical Assisting
Southeastern Institute - Columbia
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