Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Ebonie Thrower

Mobile

Summary

Corporate travel expert with significant experience in managing complex travel itineraries and ensuring seamless travel experiences. Skilled in travel logistics, and customer service. Strong focus on team collaboration and achieving results. Adaptable, reliable, and proficient in using travel management software to meet changing needs and exceed client expectations. Successfully driven customer satisfaction and revenue growth through tailored travel packages and exceptional customer service. .

Overview

6
6
years of professional experience
1
1
Certification

Work History

Corporate Travel Agent

Gate 1 Travel
07.2022 - 08.2024
  • Prepared detailed travel documentation for clients, including itineraries, tickets, vouchers, and relevant information, ensuring a seamless experience from start to finish.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Booked tickets for air, rail, and ground transportation.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
  • Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.

Travel Sales Consultant

Wyndham Vacation Ownership
03.2021 - 01.2023
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
  • Increased product knowledge through continuous training, resulting in improved sales performance.

Senior Travel Sales Consultant

Hilton Grand Vacations Club
01.2020 - 11.2022
  • Arranged and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Organized trips for individual, family and business travelers.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.

Travel Sales Specialist

International Cruise & Excursions, Inc, ICE
05.2018 - 07.2019
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Streamlined call center operations by implementing efficient processes and procedures.
  • Utilized strong product knowledge to upsell additional services such as excursions, travel insurance, or upgrades for an enhanced vacation experience.
  • Exceeded sales targets consistently by employing persuasive communication skills and establishing rapport with clients.
  • Worked closely with other departments such as finance and operations teams to ensure seamless coordination throughout the booking process.

Education

Business Administration

Lake Sumter State College
Leesburg, FL
08.2025

High School Diploma -

Sante Fe
Gainesville, FL
06-2011

Skills

  • Sales Strategy
  • CRM Optimization
  • Advanced Sales Techniques
  • Strategic Client Engagement
  • Salesforce
  • GDS expertise
  • Client relations
  • Sales negotiations
  • Exceptional customer service
  • Travel documentation expertise
  • Objection handling
  • Closing techniques

Accomplishments

  • Exceeded Sales Targets: Achieved 120% of sales target in Q3 2024 through strategic client engagement.
  • Improved Conversion Rate: Increased lead conversion rate by 10% in six months using data-driven strategies.
  • Enhanced Customer Service: Resolved 95% of customer complaints within 24 hours, enhancing customer satisfaction ratings.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • 2-15 License - Life, Health & Annuities
  • Active

Timeline

Corporate Travel Agent

Gate 1 Travel
07.2022 - 08.2024

Travel Sales Consultant

Wyndham Vacation Ownership
03.2021 - 01.2023

Senior Travel Sales Consultant

Hilton Grand Vacations Club
01.2020 - 11.2022

Travel Sales Specialist

International Cruise & Excursions, Inc, ICE
05.2018 - 07.2019

Business Administration

Lake Sumter State College

High School Diploma -

Sante Fe

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