Ebonie Wills
Administrative Assistant/ Customer Service Representative
Lenexa,KS
Summary
Detail-oriented and analytical professional with exceptional problem-solving abilities. Solid foundation in data analysis and regulatory compliance, complemented by expertise in document review and research methodologies. Committed to delivering thorough and accurate evaluations that exceed organizational expectations, driving success through informed decision-making. A proactive approach to challenges ensures adaptability and success in dynamic environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Verification Examiner
American Specialty Health
04.2024 - 01.2025
- Ensured adherence to regulatory requirements through detailed verification processes.
- Processed and reviewed medical and insurance documentation for accuracy and completeness.
- Communicated with clients and stakeholders to resolve discrepancies and clarify missing information.
- Maintained high levels of accuracy and productivity in a fast-paced environment, consistently meeting daily quotas.
- Utilized multiple systems and databases to input and retrieve verification information efficiently.
- Adhered to strict confidentiality guidelines when handling sensitive customer and company information.
Appointment Scheduler
VXI Global Solutions LLC
12.2023 - 02.2024
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
Administrative Assistant/Inbound Customer Service Representative
Contracted Through Manpower With Maximus
02.2022 - 03.2023
- Fact-Finding, Case Management, research and resolve discrepancies in unemployment, PFL, and Disability claims
- Also determine if claimants are eligible for pandemic benefits, as well as data entry
- Interacted with vendors, contractors, and Supervisors.
- Managed executive calendar, scheduled meetings, and coordinated travel arrangements.
- Prepared and edited documents, reports, and presentations, ensuring accuracy and professionalism.
- Acted as a liaison between various departments, facilitating effective communication and collaboration via phone, chat, and email.
- Handled sensitive and confidential information with the utmost discretion.
- Assisted with the organization of 500 plus call center representatives, providing guidance and support via Zoom application.
- Handled high call volumes, addressing customer inquiries, resolving issues, and providing product information.
- Maintained accurate call records and documented customer interactions in CRM software.
Accounts Payable Clerk
T&T Staffing, Redlands Community Hospital
01.2018 - 07.2019
- Developed and updated Excel documents and databases using PivotTables, VLOOKUP, INDEX / MATCH, and data tables to track, analyze and report on performance and sales data
- Imported existing data from Excel and input it into Smartsheets to track project stages
- Transfer schedules from an outside source and rebuild it in Excel
- Used Smartsheets to build schedules to track significant dates, project instructions and work progress
- Coached new employees on administrative procedures, company policies and performance standards
- Managed between 100-500 people through zoom application
- Served as liaison between IT, Coordinators, and Supervisors
- Entered an average of 1000+ invoices per month to stay current
- Calculated figures such as discounts, percentage
- Smartsheets
- Excellent
- Excellent allocations and credits Renegotiated payment terms with suppliers and researched and resolved billing and invoice problems
- Worked with Meditech accounting software.
Accounts Payable Clerk
United Packaging Group LLC
01.2016 - 02.2018
- Oversaw and balanced accounts for United
- Packaging Group as well as its subsidiaries including
- Fluid Forms and Penta Water Used QuickBooks to manage both Accounts
- Payable and Accounts Receivable Kept track of and reconciled vendor purchase orders and inventory using Fishbowl
- Expense Reports and health insurance reconciliation Adjusted and assigned purchase order numbers and fees as necessary Organized and mailed outgoing payments to vendors
- Quality Control and warehouse production Dispersed incoming mail to correct recipients throughout the office Organized files, developed spreadsheets, faxed reports and scanned documents
Education
High School Diploma -
Options For Youth Charter School
Fontana, CABachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT02-2023
Master of Science - Human Resources Management
Western Governors University
Salt Lake City, UT06-2025
Skills
- Data verification
- Claims reports and documentation
- Researching skills
- Schedule Management
Certification
Micro Credentials in Business Essentials, Applied Business
Timeline
Verification Examiner
American Specialty Health
04.2024 - 01.2025
Appointment Scheduler
VXI Global Solutions LLC
12.2023 - 02.2024
Administrative Assistant/Inbound Customer Service Representative
Contracted Through Manpower With Maximus
02.2022 - 03.2023
Accounts Payable Clerk
T&T Staffing, Redlands Community Hospital
01.2018 - 07.2019
Accounts Payable Clerk
United Packaging Group LLC
01.2016 - 02.2018
High School Diploma -
Options For Youth Charter School
Bachelor of Science - Business Administration
Western Governors University
Master of Science - Human Resources Management
Western Governors University