Passionate about supporting adult learners in competency-based education environments by helping students build structure, maintain accountability, and develop confidence as they work toward achieving their academic and professional goals
Ebonie Wills
Program Mentor Candidate
Lenexa,KS
Summary
Student-focused professional with a Master of Science in Human Resource Management and Bachelor of Science in Business Administration. Experienced in supporting individuals through complex systems, providing guidance, and helping others stay accountable in goal-oriented environments. Skilled in communication, problem-solving, and virtual collaboration. Passionate about supporting adult learners and helping students succeed in competency-based education programs.
Overview
3
3
years of professional experience
Work History
Verification Examiner
American Specialty Health
Lenexa, KS
04.2024 - 01.2025
- Conducted detailed verification and documentation analysis to ensure compliance with regulatory requirements
- Researched and resolved discrepancies in complex cases
- Maintained high productivity and accuracy in fast-paced environments
- Utilized databases and digital systems to validate information
- Conducted comprehensive reviews of at least 20 complex applications per day, ensuring all necessary documentation was obtained before rendering a decision.
Appointment Scheduler
VXI Global Solutions
Columbus, GA
12.2023 - 02.2024
- Assisted clients in navigating scheduling systems and processes
- Communicated policies and procedures clearly
- Managed high call volumes while maintaining positive relationships
- Proficiently handled over 75 calls per day
- Resolved scheduling issues and provided follow-up support
Administrative Assistant / Customer Service Representative
Manpower (Maximus)
02.2022 - 03.2023
- Conducted case research and fact-finding for claims and eligibility processes
- Provided virtual support to over 500 employees via Zoom
- Maintained confidentiality of sensitive information
- Coordinated communication between departments to resolve issues
- Tracked case progress and maintained detailed documentation
Education
High School Diploma -
Options For Youth Charter School
Fontana, CAMaster of Science - Human Resources Management
Western Governors University
Salt Lake City, UT06.2025
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT02.2023
Skills
- Student Mentorship & Coaching
- Academic Goal Setting & Accountability
- Communication & Active Listening
- Problem Solving & Critical Thinking
- Time Management & Organization
- Virtual Collaboration (Zoom, Remote Systems)
- Documentation & Data Tracking
- Conflict Resolution & Support
Interests
Timeline
Verification Examiner
American Specialty Health
04.2024 - 01.2025
Appointment Scheduler
VXI Global Solutions
12.2023 - 02.2024
Administrative Assistant / Customer Service Representative
Manpower (Maximus)
02.2022 - 03.2023
High School Diploma -
Options For Youth Charter School
Master of Science - Human Resources Management
Western Governors University
Bachelor of Science - Marketing
Western Governors University