Eboniee Glover
Troutman,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Receptionist
Lakeshore Womens Specialists
04.2020 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
QA Specialist
Chilis's Bar and Grill
09.2016 - 11.2021
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Completion of Externship/Employment
Mecklenburg Foot And Ankle
08.2013 - 10.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Associate of Applied Science - Medical Assisting
Kings College
Charlotte, NC12-2013
Skills
- Organization skills
- Data entry
- Office administration
- Scheduling
- Multi-line telephone operation
- Time management
- Coding & Insurance
- HIPAA Training
- Bookkeeping
Timeline
Receptionist
Lakeshore Womens Specialists
04.2020 - 03.2024
QA Specialist
Chilis's Bar and Grill
09.2016 - 11.2021
Completion of Externship/Employment
Mecklenburg Foot And Ankle
08.2013 - 10.2015
Associate of Applied Science - Medical Assisting
Kings College
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