Ebonique Harris
Detroit
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
15
15
years of professional experience
Work History
Hi Lo Driver
Chrysler Assembly Plant
07.2021 - 12.2024
- Safeguarded product integrity during transportation, diligently following proper lifting techniques and securing loads appropriately.
- Cleaned work area regularly by removing empty wood and plastic pallets and arranging for pickup of discarded pallets.
- Enhanced warehouse efficiency by accurately operating Hi-Lo equipment for material handling tasks.
- Verified item accuracy by referring to pulling orders and batch numbers.
- Promoted operational excellence, proactively identifying areas for improvement and implementing best practices in material handling procedures.
Casher/Customer Service Representative
Yoshi Hibachi Grill
01.2019 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Quality Inspector
PIC Group - A TRIGO
08.2009 - 02.2015
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Identified defects during cyclical checks.
- Utilized gauges, tools and equipment to complete in-depth assessments.
Education
High School Diploma -
Michigan Health Academy
Dearborn, MI06-2005
Skills
- Warehouse safety
- Loading and unloading
- Order picking
- Shipping and receiving
- Workplace organization
- Pallet stacking
- Teamwork and collaboration
- OSHA workplace safety
Timeline
Hi Lo Driver
Chrysler Assembly Plant
07.2021 - 12.2024
Casher/Customer Service Representative
Yoshi Hibachi Grill
01.2019 - 03.2023
Quality Inspector
PIC Group - A TRIGO
08.2009 - 02.2015
High School Diploma -
Michigan Health Academy
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